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About the Role
This role supports clinical, educational, and academic programs within a fast-paced environment, focusing on optimizing provider schedules and coordinating patient care.
Responsibilities
- Performs complex secretarial and administrative duties.
- Manages provider(s) calendar and prioritizes appointments.
- Optimizes provider schedules and coordinates patient care.
- Gathers necessary information for referrals and prior authorizations.
- Composes, edits, and obtains signatures for correspondence.
- Arranges travel, conference registration, and hotel accommodations.
- Researches hospital medical records for requested information.
- Determines the order of daily surgeries and ambulatory procedures.
- Negotiates surgical/procedure schedules with relevant staff.
- Authorizes overbooking and rearranging of surgeon's Operating Room schedules.
- Orders necessary surgical/procedure equipment, devices, and medication.
- Ensures patient education and follow-up details are appropriate.
- Assembles necessary details from electronic medical records for paperwork.
- Assesses patient calls, prioritizes medical concerns, and obtains provider responses.
- Serves as main point of contact for patients pre and post-operative.
- Performs other duties as assigned.
Requirements
- High School diploma and 2 years of relevant experience required.
- Equivalent combination of education and experience accepted.
Skills
- Demonstrated customer relations skills required.
- Medical Terminology preferred.
- Experience with surgical/appointment scheduling software (such as Flowcast) preferred.
- Experience with electronic medical records preferred.
Location
- 601 Elmwood Ave, Rochester, New York, United States of America, 14642
Work Type
- Regular
- Full time
Experience Level
- 2 years of relevant experience
Education Level
- High School diploma
Salary/Compensations
- $20.30 - $27.41 per hour
About the Company
- The University of Rochester is defined by a deep commitment to Meliora - Ever Better.
- Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability.
- The University is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better.
Equal Opportunity
- The University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics).
- This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.