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About the Role
The Senior Service Reliability Engineer will embed with Fitch Ratings development squads, partnering with developers across multiple locations to ensure excellence in Fitch Ratings services, with a focus on new AI development.
Responsibilities
- Lead the delivery of reliable, scalable, mission-critical services.
- Guide squads on Kubernetes and modern deployment patterns.
- Mentor associate engineers and set best practices.
- Partner closely with Fitch Ratings Development Squads and Operations to design and advance service builds, automation, AI tooling, and operational excellence.
- Partner with Core Engineering to architect and govern GitHub Actions CI/CD with quality gates, canary/blue‑green strategies, and AI‑assisted redeploy checks.
- Own observability in Datadog, defining SLIs/SLOs, dashboards, alerting, and MS Teams integrations.
- Reduce incidents via telemetry-driven automation and blameless postmortems.
- Champion AI‑enabled operations using AWS Bedrock/SageMaker and Model Context Protocol (MCP) for log analysis, anomaly detection, incident triage, and workflow orchestration.
- Establish adoption guardrails for AI-enabled operations.
- Define and enforce cloud guardrails and security controls in partnership with Security and Risk.
- Influence cross‑functional roadmaps, lead complex release planning, and drive strategic platform initiatives.
- Serve as an escalation point and participate in the L3 on‑call rotation.
Requirements
- Deep, hands-on experience in SRE, DevOps, or Platform Engineering across both AWS and Azure.
- Strong track record operating Docker and Kubernetes in production environments.
- Highly proficient in administering both Linux and Windows.
- Practical, enterprise-level experience supporting IIS/.NET applications as well as Java Spring Boot services.
- Experience building and maintaining CI/CD pipelines (primarily GitHub Actions; Bamboo experience a plus) with DevSecOps principles baked in.
- Experience integrating security scans, policy-as-code, and compliance gates.
- Confident scripting in Python, PowerShell, or Bash.
- Experience with cloud security best practices (IAM, secrets management, container/image scanning).
- Understanding of core infrastructure fundamentals (networking, storage, DNS).
- Experience with APM/telemetry tooling.
- Practical experience with agentic AI for operations—incident triage, runbooks, and change management—with clear guardrails, auditability, and human-in-the-loop controls.
- Experience supporting AI/ML workloads at scale: SageMaker endpoints, GPU node groups, autoscaling, and Kubernetes-based model serving.
- Experience with policy-as-code (OPA) and compliance implementation across CIS, NIST, ISO 27001, with automated remediation integrated via CSPM tools (e.g., Wiz).
- Experience applying AI in CI/CD, observability, and incident response using AWS DevOps Agent, Claude Code, or others with Skills and Model Context Protocol (MCP).
- Hands-on Agile delivery experience, actively participating in stand-ups and sprint ceremonies.
Skills
- SRE
- DevOps
- Platform Engineering
- AWS
- Azure
- Docker
- Kubernetes
- Linux administration
- Windows administration
- IIS/.NET applications
- Java Spring Boot services
- CI/CD pipelines
- GitHub Actions
- Bamboo
- DevSecOps
- Python scripting
- PowerShell scripting
- Bash scripting
- Cloud security best practices
- IAM
- Secrets management
- Container/image scanning
- Networking
- Storage
- DNS
- APM/telemetry tooling
- Agentic AI for operations
- AI/ML workloads
- SageMaker endpoints
- GPU node groups
- Autoscaling
- Kubernetes-based model serving
- Policy-as-code (OPA)
- CIS compliance
- NIST compliance
- ISO 27001 compliance
- CSPM tools
- AWS DevOps Agent
- Claude Code
- Model Context Protocol (MCP)
- Agile delivery
Location
- Toronto
Work Type
- Hybrid
Experience Level
- Senior
Salary/Compensations
- CAD 120,000 - CAD 150,000
Benefits
- Hybrid Work Environment (2-3 days in office)
- Dedicated trainings
- Leadership development programs
- Mentorship programs
- Retirement planning programs
- Tuition reimbursement programs
- Comprehensive healthcare offerings
- Family-friendly policies
- Generous global parental leave plan
- Collaborative workplace
- Employee Resource Groups
- Paid volunteer days
- Matched funding for donations
- Opportunities to volunteer in the community
About the Company
- Fitch Group is a leading, global financial information services provider delivering vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets.
- With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure.
- Fitch Group includes Fitch Ratings, one of the world’s top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics.
- Fitch Group has dual headquarters in London and New York and is owned by Hearst.
- Fitch's Technology & Data Team is a dynamic department where innovation meets impact.
- The Technology & Data Team includes the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, Technology, Risk and the Executive Program Management Office (EPMO).
- The team is driven by investment in cutting-edge technologies like AI and cloud solutions.
- Fitch's Technology & Data Team is recognized by Built In as a “Best Place to Work in Technology” 3 years in a row.
- Fitch Group SRE provides Service Reliability Engineering expertise to Fitch’s development organizations.
- This squad joins Core Engineering, Networking, and other SRE groups as part of Cloud Infrastructure & Platform Engineering (CI&PE).
- Fitch Group SRE serves as subject matter experts in cloud technologies, systems engineering, infrastructure automation, and DevOps tooling across Fitch Group.
- Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions.
- Fitch requires employees to take every precaution to avoid conflicts of interest or any appearance of a conflict of interest.
Equal Opportunity
- Fitch is proud to be an Equal Opportunity and Affirmative Action Employer.
- We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.