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About the Role

Venue Supervisors are responsible for ensuring events at The Globe and Mail Centre are executed in a professional, safe, and successful manner, and that the client, vendor, and guest experience reflects superb service standards.

Responsibilities

Opening and securing premises before and after the event, facilitating the arrival and departure of all other contracted staff, vendors, clients, and guests.
Ensuring the venue operates according to the Event Agenda in a safe, orderly, and professional manner, adhering to all relevant regulations and Globe and Mail procedures.
Informing clients, vendors, and caterers of and ensuring adherence to policies and procedures during event setup, production, and tear-down.
Communicating and organizing special client requests within established protocols.
Monitoring client/attendee reactions to identify opportunities to exceed expectations and handling complaints to ensure client/attendee satisfaction.
Ensuring the security, organization, and reporting status of stock, goods, equipment, and facility rooms.
Completing operational and service procedures and checklists with attention to detail.
Providing and/or monitoring bartending services in accordance with laws, protocols, and procedures.
Providing and/or supervising set-up/tear-down duties as per the Event Agenda.
Inspecting the pre-set space for proper event/equipment setup, assisting or rectifying deficiencies with appropriate vendors/suppliers.
Maintaining high levels of cleanliness, safety, and hygiene in the venue, including kitchens, bar, and washrooms, and identifying hazards.
Monitoring, supervising, and reporting on the work of event security, custodial, and all other contracted staff/vendors.
Coordinating deliveries and pick-ups with Loading Dock Staff and Building Security.
Ensuring proper waste disposal and adherence to facility waste policies by clients, vendors, and caterers.
Adhering to uniform requirements.
Collaborating with fellow Venue Supervisors and Management for smooth shift transitions.
Submitting an electronic event report after each event and reporting any incidents.
Overseeing Beverage Supervisor/Bar Staff.
Preparing and ensuring deposit, reconciliation, and unused drink tickets are deposited according to cash bar policy and procedure.
Contacting the Manager on Duty in the event of an emergency.
Confidently and professionally representing The Globe and Mail, and communicating its mission and mandate upon request.
Continually striving to maintain elevated standards of service and environment throughout the venue.
Performing other duties as required.

Requirements

3+ years in an events/hospitality environment, preferably in a dedicated venue.
Previous Event/Banquet Manager/Supervisor experience.
Understanding of event, alcohol service, catering, and hospitality procedures.
Ability to trouble-shoot and solve problems under pressure.
Ability to connect with clients, colleagues, and stakeholders to establish positive and productive relationships.
Ability to thrive in a fast-paced environment with ambitious goals and multiple priorities.
Must be able to lift up to 50 lbs. as required.
Comfortable with equipment set up/tear down duties.
Must have SmartServe certification.
Willingness to work flexible hours, including weekday, evening, and weekend availability.

Skills

Superb organization
Customer service skills
SmartServe certification
Food Handling Certification (asset)
First Aid: CPR-C (asset)

Location

The Globe and Mail Centre

Work Type

Casual hourly
As-needed basis
Flexible hours
Weekday availability
Evening availability
Weekend availability

Experience Level

3+ years in events/hospitality
Previous Event/Banquet Manager/Supervisor experience

Education Level

SmartServe certification
Food Handling Certification (asset)
First Aid: CPR-C (asset)

Salary/Compensations

$27 per hour

Benefits

Competitive compensation
Hybrid work environment
Generous vacation
Flexible work arrangements
Parental leave top-up
Competitive health and dental benefits
Defined Benefit pension plan
Annual wellness subsidy
On-site chiropractor and registered massage therapist
Employee and family assistance program
Free digital subscription to globeandmail.com
40% off other Globe products
Education assistance for external training courses

About the Company

The Globe and Mail is a national icon and one of Canada's most recognized media brands, trusted for high-caliber journalism and acclaimed for data visualization, design, and creative storytelling.
Committed to fostering diversity and inclusivity by reflecting all Canadians in stories and workforce composition.
Proud partners with organizations like Indigenous Works, Pride at Work, the Canadian Centre for Diversity and Inclusion, and a signatory of the BlackNorth Initiative.
Offers flexible work arrangements and support programs to promote work-life balance.
Invests in employee growth through training and mentorship opportunities.
Dedicated to making a positive difference in Canada.
Mission is to deliver essential content – news, information, analysis and insights – for aspiring individuals and strong communities.
Committed to providing a respectful and inclusive workplace that upholds values of integrity, collaboration, innovation, and accountability.
Dedicated to making a difference to Canada.

Equal Opportunity

Committed to fostering an inclusive, accessible work environment where all employees feel valued, respected, and supported.
Welcomes and encourages applications from individuals from all groups, regardless of race, ethnicity, culture, gender, sexual orientation, religion, socio-economic status, age, and physical ability.
Tracks proportion of staff in four Employment Equity categories (Women, Aboriginal Peoples, Persons with Disabilities, and Members of Visible Minorities).
Offers accommodation for applicants with disabilities as part of its recruitment process.