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About the Role

Join our team as a Security Officer in a professional healthcare environment where safety, customer service, and compassionate communication are top priorities. We are seeking dependable individuals who can provide a welcoming presence while maintaining a safe and secure environment for patients, visitors, and staff. This role is ideal for security professionals who are calm under pressure, enjoy interacting with people, and are confident using de-escalation techniques in sensitive situations.

Responsibilities

• Maintain a safe, secure, and professional environment for staff, visitors, and patients.
• Provide exceptional customer service while serving as the first point of contact.
• Conduct routine interior and exterior patrols on foot.
• Respond promptly and professionally to incidents and service requests.
• Utilize Crisis Prevention Intervention (CPI) principles and de-escalation techniques to manage challenging situations.
• Monitor individuals when necessary to promote safety during potential elopement situations while following established procedures.
• Work closely with the onsite Security Operations Center (SOC) and other team members during incidents.
• Complete accurate reports and communicate effectively with supervisors and fellow officers.
• Maintain a professional appearance and positive demeanor at all times.

Requirements

• 1–3 years of prior security experience.
• Valid New York State Security Guard License.
• High School Diploma or GED.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Experience with, or the ability to learn, Crisis Prevention Intervention (CPI) and de-escalation techniques.
• Ability to remain calm and make sound decisions in stressful situations.
• Physically capable of standing and walking for extended periods, including frequent foot patrols.
• Ability to safely monitor and follow individuals during potential elopement situations while maintaining professionalism.
• Reliable, dependable, and able to work independently or as part of a team.
• Previous experience in a healthcare, hospital, behavioral health, or similar customer-focused environment.
• Experience responding to emergencies and documenting incidents.
• Familiarity with access control, incident reporting, and security operations.

Skills

• Customer service
• Compassionate communication
• De-escalation techniques
• Crisis Prevention Intervention (CPI)
• Verbal communication
• Written communication
• Interpersonal skills

Location

• Katonah, NY

Work Type

• Full-time
• Part-time

Experience Level

• 1-3 years

Education Level

• High School Diploma or GED

Salary/Compensations

• $20.00 per hour

Benefits

• Competitive starting pay
• Full-time and part-time opportunities available
• Consistent schedules
• Professional, team-oriented work environment
• Opportunities for growth and advancement within the organization

About the Company

• Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.
• At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.
• Integrity: We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.
• Vigilance: We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.
• Helpfulness: We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Equal Opportunity

• Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.
• Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact PrivacyRequests@securitasinc.com.