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About the Role

Lifemark Technology & Analytics is seeking a Change & Communications Specialist to own the execution of change, communication, and readiness plans for new capabilities. This role translates project and technology changes into practical business impacts and clear communications for end-users.

Responsibilities

Own the execution of project change, communication and readiness plans in partnership with the Director, Strategy & Execution and assigned Project Manager, ensuring activities are delivered on time and aligned to project milestones.
Develop clear, audience-specific communications and rollout materials, including emails, FAQs, presentations, talking points, intranet content, leader materials and lightweight job aids.
Translate project and technology changes into practical business impacts, identifying what different stakeholder groups need to know, understand or do differently to be ready for the change.
Coordinate field engagement and readiness activities across project teams, Operations, Product, Technology and Learning/Training partners, ensuring dependencies, timing and required actions remain connected.
Maintain change and communications schedules, stakeholder actions and readiness deliverables, escalating gaps or risks that could affect successful rollout and adoption.

Requirements

3-5 years of experience in change communications, project communications, organizational change or a related role, ideally supporting technology or operational rollouts in a large, matrixed organization.
Excellent written communication and content-development skills, with demonstrated experience creating clear, practical materials for frontline, field and end-user audiences.
Experience working with technology, product or operational project teams, with the ability to quickly understand a change, assess stakeholder impacts and translate technical or project information into meaningful business language.
Highly organized, collaborative and action-oriented, with strong interpersonal skills, sound judgment, attention to detail and the ability to manage multiple deliverables in a fast-paced environment.
Knowledge of change-management principles or Prosci/ADKAR is an asset, not a requirement.

Skills

Change communications
Project communications
Organizational change
Content development
Interpersonal skills
Judgment
Attention to detail
Change-management principles
Prosci/ADKAR

Location

Brampton, ON
North York, ON

Work Type

Hybrid
4 days a week in office
1 day a week remote

Experience Level

3-5 years

About the Company

Lifemark Health Group (LHG) is a market leader in customized healthcare solutions with over 20 years of service excellence.
LHG is one of Canada's largest, most trusted, and most comprehensive healthcare providers.
As a national healthcare company, LHG employs over 5,000 highly trained clinicians, medical experts and team members in almost 400 locations coast-to-coast.
LHG continues to grow both organically and through acquisitions.
Lifemark was acquired by Loblaw Companies on May 10, 2022.

Equal Opportunity

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca