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About the Role
The Surveillance Specialist plays a critical role in safeguarding casino assets, protecting gaming integrity, and ensuring consistent standards in surveillance training and incident investigation processes across the province. As a subject matter expert, the Surveillance Specialist provides support, expertise, and guidance to surveillance teams across Ontario on complex gaming investigations, including leading post-incident and post-mortem analyses of significant or high-risk events. The Specialist is responsible for developing and maintaining comprehensive training tools, resources, and programs that enhance investigative capabilities and promote consistent practices across all surveillance teams. In addition, the role serves as the primary liaison with the Ontario Provincial Police (OPP), fostering effective collaboration and information sharing.
Responsibilities
- Leads and supports complex gaming investigations, including significant or high-risk Anti-Money Laundry (AML) and Suspicious Transaction Report (STR) cases.
- Conducts post-incident and post-mortem reviews to identify root causes, trends, and control gaps.
- Analyzes investigative findings to support operational and business decision making and risk mitigation.
- Provides guidance to surveillance teams on investigative techniques, evidence gathering and handling, documentation, and escalation protocols.
- Develops and maintains comprehensive surveillance training programs, tools, resources, and materials, including AML and STR training.
- Reviews and updates Surveillance policies and procedures within the Surveillance Manual to ensure accuracy, consistency, and alignment with regulatory and organizational requirements.
- Conducts quarterly reviews and updates of the Surveillance Training, Tools and Expectations.
- Shares emerging trends, post-mortem and investigative insights to strengthen surveillance team knowledge and capabilities.
- Supports the consistent application of surveillance standards and best practices across Ontario.
- Provides specialized operational support and subject-matter expertise to surveillance teams across Ontario.
- Advises on complex, sensitive, or high-risk surveillance matters and investigations.
- Promotes consistent surveillance standards, investigative approaches, and operational practices across properties.
- Develops and maintains effective working relationships with law enforcement, regulatory bodies, and internal stakeholders.
- Provides expertise to frontline leadership in regard to surveillance investigations.
- Coordinates the exchange of information and supports collaborative investigations involving external agencies.
Requirements
- A university degree or equivalent experience in Criminology, Law or related fields.
- Minimum five (5) years of experience in surveillance, investigations, or related supervisory/lead roles.
- Demonstrated knowledge of the Internal Control Manual and AGCO rules and regulations along with knowledge of the slot operations including protection initiatives, and cheating devices.
- Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario (AGCO).
Skills
- Surveillance
- Investigations
- Anti-Money Laundry (AML)
- Suspicious Transaction Report (STR)
- Training development
- Policy and procedure review
- Operational support
- Stakeholder partnership
- Gaming integrity
Location
- Ontario
Work Type
- Full-time
Experience Level
- Minimum five (5) years of experience
Education Level
- University degree or equivalent experience in Criminology, Law or related fields
Benefits
- Inclusive and collaborative working environment
- Tools and technology needed to delight clients
- Opportunity to work with and learn from diverse industry leaders
- Freedom to Innovate
- Environment that values diversity as a source of strength
- Work hard and have fun
About the Company
- Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada.
- With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms.
- Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.
- Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
- Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.
Equal Opportunity
- Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported.
- We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.
- Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
- We are committed to promoting Responsible Gambling.