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About the Role

Lead the people, processes, and performance behind compassionate and reliable pet aftercare, ensuring every pet is treated with dignity, veterinary customers are supported, and Team Members understand great performance.

Responsibilities

Own the day-to-day operation and overall performance of the Care Center.
Lead, coach and develop Team Members while building a culture of accountability, safety and service.
Use Key Performance Indicators and operating data to manage productivity, quality, customer service and on-time fulfillment.
Plan labor against daily and weekly demand and ensure the team has the tools, supplies and resources required.
Manage costs, review P&L performance and contribute to annual budgeting and operating plans.
Maintain a safe, compliant, clean and tour-ready Care Center.
Ensure preventative maintenance, inventory controls, audits and operational standards are consistently maintained.
Resolve operational exceptions and customer concerns quickly and professionally.
Partner with Sales and Operations leadership to strengthen veterinary customer relationships and retention.
Drive continuous improvement and close performance gaps against Gateway standards.
Lead from the floor and support pet aftercare, quality-control and route activities when business needs require it.

Requirements

High school diploma or equivalent required; post-secondary education preferred.
3-5+ years of supervisory or operations leadership experience.
Experience in a service, production, manufacturing, logistics, distribution or similar operational environment is strongly valued.
Demonstrated success leading frontline teams and improving performance.
Comfort using KPIs, budgets, labor information and financial results to make decisions.
Strong communication, organization, judgment and problem-solving skills.
Pet aftercare experience is not required - we will provide the industry-specific training needed to succeed.
Hands-on leader comfortable on the floor and reviewing performance data.
Ability to set expectations, coach performance and hold people accountable.
Ability to think like an owner and make practical decisions about people, costs and operations.
Enjoy solving problems and improving how work gets done.
Ability to manage competing priorities in a fast-moving service or production environment.
Care about quality and understand that details matter.
Comfortable working in an environment involving the respectful handling of deceased pets.

Skills

Operations leadership
Team development
Performance management
Customer service
Safety management
Financial management
Budgeting
Problem-solving
Communication
Organization
Judgment

Location

Final Gift Pet Memorial-Eagle Bridge, NY

Work Type

Full-Time
On-site

Experience Level

3-5+ years of supervisory or operations leadership experience

Education Level

High school diploma or equivalent
Post-secondary education preferred

Salary/Compensations

Competitive Salary + Annual Incentive

Benefits

Industry-Leading Benefits Package
Medical, Dental & Vision coverage
401(k) Retirement Savings Plan with employer matching contributions
Company-paid Life Insurance
Company-paid Long-Term Disability
Paid vacation and company holidays
Paid training and career development
Employee Assistance Program (EAP)
Gateway CarePath emotional wellness program
Health Savings Account & Flexible Spending Accounts
Pet Insurance
Employee Discount Marketplace
Career advancement opportunities

About the Company

Gateway Services helps families through difficult moments by providing compassionate, reliable pet aftercare.
North America's leading pet aftercare provider.

Equal Opportunity

Gateway Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members.
New employees joining Gateway Services will be required to successfully pass the E-Verify employment verification check.