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About the Role
This position supports walk-in customers at the sales counter and assists with inside and outside sales. Responsibilities include product sales, managing product offerings, and executing marketing promotions to align with branch strategic goals. The role requires professional oral and written communication skills when interacting with customers, employees, vendors, and other branch contacts.
Responsibilities
- Assists customers in determining and selecting appropriate parts, providing price quotes and information.
- Informs customers of specials and companion part requirements to promote the full product line.
- Represents the branch professionally, maintaining a friendly and courteous demeanor.
- Pulls and fills parts orders from stock and prepares them for shipment, delivery, or pickup.
- Inspects customer cores, tags them for vendor return, and issues credit upon vendor confirmation.
- Notifies management of out-of-stock parts and locates external sources for urgent needs.
- Notifies customers of special order part arrivals and delivery dates.
- Verifies and returns weekly will-call and back orders to vendors, and follows up on back orders.
- Provides customers with invoice copies and receives payments for retail purchases, obtaining necessary authorizations for charge sales.
- Issues credits for returned parts after verifying purchase and pricing against the original invoice.
- Participates in annual physical inventory.
- Assists Branch Manager with the lost sales tracking program.
- Maintains cleanliness of the front counter and parts areas, and participates in weekly branch cleaning.
- Stays informed about new products and product updates.
- Performs other duties as assigned.
Requirements
- Ability to work on and lead cross-functional teams.
- Excellent computer skills.
- Proficiency in Microsoft Office Programs.
- Excellent verbal communication skills.
- Experience working in a warehouse setting.
Skills
- Vehicle parts knowledge
- Automotive part fitment
- OEM and competitive part evaluation
- Automotive part interchanges
- Microsoft Office Programs
- Verbal communication
Location
- Sales counter
Work Type
- Full-time
Experience Level
- 1 – 3 years of work related experience
About the Company
- Counter Sales associates are an essential part of Transtar’s distribution network.
- Transtar is a place where fresh ideas are encouraged and heard; where balance is achieved between working smart and having fun; where your accomplishments are recognized!