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About the Role
Members of Scientific Operations (SciOps) provide on-site technical support for hardware and software to ensure timely execution of experiments. This intellectually challenging role requires dynamic problem-solving, scientific knowledge, troubleshooting prowess, and engagement with problems at all levels. A successful team member will become familiar with all experiments, software, and hardware used in the cloud lab. SciOps continuously drive to improve lab productivity and reliability by recognizing and fixing bugs, instrument software, and setup errors, while also identifying systemic inefficiencies. They work extensively with other teams to improve the quality of the cloud lab. Every scientist at Emerald learns to code using the Wolfram Language. SciOps require a deep understanding of the code at the interface between customers and the physical laboratory, traditionally training with the Scientific Development team before advancing to Sci Ops.
Responsibilities
- Apply critical thinking and problem-solving skills to address challenges encountered during experiment execution (software and instrumentation)
- Identify and resolve code bugs, software glitches, and equipment setup errors promptly and effectively
- Collaborate extensively with Scientific Development and Laboratory Operations teams to enhance the overall quality and performance of the cloud lab, fostering effective cross-functional teamwork
- Continuously develop and maintain a deep understanding of the Wolfram Language and its application in interfacing between customers and the physical laboratory
- Gain expertise in all experiments and instruments offered by Emerald, including familiarity with the associated software and hardware used in lab experiments
Requirements
- 5+ years of experience working in a GxP or Life Sciences environment
- Experience applying systemic troubleshooting methodologies to complex technical problems
- Ability to work fixed, but non-traditional hours; a specific night role is also available
- Data-driven individual with statistical analysis experience
- Capable and willing to learn computer programming (no prior experience necessary, but it is a welcome bonus)
- Extensive experience troubleshooting both experiments and complex experimentation in the course of research
- Experience conducting a wide variety of different experiment types and excitement to quickly develop expertise in a very diverse array of new methods and instrumentation
- Enjoy building systems and automating processes
- Detail-oriented thinker who takes pride in precision and experimentation
Skills
- Problem-solving
- Troubleshooting
- Scientific knowledge
- Computer programming (Wolfram Language)
- Statistical analysis
- System building
- Process automation
Location
- On-site
Work Type
- Full-time
- Non-traditional hours
Experience Level
- 5+ years of experience
About the Company
- The Emerald Cloud Laboratory (ECL) enables life scientists to move out of the lab and conduct research entirely from a computer.
- Scientists on the ECL leverage the remote, automated execution of all standard biology and chemistry experiments in Emerald’s industrial lab facilities, working within a software platform for all stages of research workflows, from experimental design to data analysis.
Equal Opportunity
- Emerald Cloud Lab is committed to providing equal employment opportunities to all qualified individuals, including those with disabilities or medical conditions.
- If you have any concerns about your ability to perform the essential functions of the role or need a reasonable accommodation during the application or interview process, please let us know.
- We will work with you to ensure you have the necessary support to fully participate in our hiring process.