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About the Role
Brown's Hotel, part of Rocco Forte Hotels, is London's first hotel, opening in 1832. Located in Mayfair, it offers easy access to luxury boutiques and cultural attractions. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.
Responsibilities
- Maintain immaculate standards of hygiene, health, and safety in the kitchen and storage areas.
- Ensure floors and food prep areas are spotless.
- Assist the team with deliveries.
- Tailor approach to achieve high-quality results and exceed expectations.
- Deliver discreet, understated, and timely service.
- Go the extra mile to ensure guest satisfaction.
- Take ownership of the role and perform with excellence in line with departmental standards.
Requirements
- Enthusiastic and dedicated individuals passionate about celebrating the individuality of hotels and guests.
- Genuine passion for delivering exceptional, unrivalled 5-star service.
- Ensure everyone feels valued and respected.
- Positive attitude and willingness to learn, adapt, and grow within the hospitality industry.
- Enthusiasm and a strong work ethic.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Ability to create personalized, memorable experiences.
- Ability to build lasting relationships with guests and team members.
- Independence while collaborating effectively within teams and across departments.
- Commitment to maintaining high standards of hygiene, health, and safety.
Skills
- Can-do attitude
- Willingness to muck in
- Exceptional service delivery
- Discreet service
- Understated service
- Timely service
- Ownership
- Excellence
- Adaptability
- Collaboration
Location
- London
Work Type
- Full-time
Experience Level
- Entry-level
Benefits
- Discounted rates across hotels (£25/€30 per night)
- 50% discount on Food and Beverage
- 25% discount on Spa Treatments
- 20% discount on Health Spa products
- Extensive learning and development opportunities
- Meals on duty
- Social activities and events
- Recognition programs
- Annual awards
- Pension Scheme
- Season Ticket Loan / Cycle to Work Scheme
- Employee Assistance Programme
About the Company
- Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street.
- Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
- Rocco Forte Hotels is an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.