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About the Role
Implementation Specialists will service and support specific clients through all aspects of their payroll setup process, including quality assurance, data entry, special processes, and master file corrections.
Responsibilities
- Accurately key and reconcile payroll and Accounting information into the payroll software for clients.
- Organize client information to assure accurate entry of tax liabilities, employee demographics, and year-to-date paycheck information.
- Enter general ledger from chart of accounts.
- Program time off formulas from client's time off policy into payroll software.
- Communicate with clients in a timely fashion to ensure every deadline is met.
- Use effective problem-solving skills to resolve data discrepancy issues.
- Provide and/or receive feedback from supervisor and apply constructive criticism.
- Follow documented company procedures to accomplish day-to-day work.
- Provide ongoing maintenance for current clients.
- Support the Transition Service Manager.
Requirements
- High school diploma is required.
- Customer Service experience.
- Self-motivated and goal-oriented.
- Demonstrated ability in problem-solving.
- PC literate, Microsoft Office (Excel, Word).
- Strong focus on customer satisfaction, quality service, and attention to detail.
- Ability to meet deadlines.
- Flexibility to work in a team environment as well as individually.
- Excellent telephone skills and professional telephone etiquette.
- Sufficient skill to type and enter alpha and numeric data.
- Agrees to comply with the confidentiality policy.
- Uses independent judgment to provide solid client relationships.
Skills
- Microsoft Office (Excel, Word)
- Google Suite
- Evolution payroll software
- Paytrain payroll training software
- CRM software
- Payroll Knowledge
- Project Management
Work Type
- 5-day workweek
- Monday through Friday 8:30 AM to 5:00 PM
- 30-minute lunch break
- Pre-approved overtime may be required
Education Level
- High school diploma
- Associate Degree or higher in Business related field (asset)
Salary/Compensations
- $22.50 - $33.75
About the Company
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
- While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
- The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
- The noise level in the work environment is usually moderate.