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About the Role
The Program Manager oversees daily operations and clinical services at a 17-bed Scattered Site Apartment Treatment Program (ATP) funded by the New York State Office of Mental Health (OMH). This role involves maintaining strong partnerships with Mobile Behavioral Health Treatment and Care Coordination Services teams, supporting resident engagement and retention, and fostering a trauma-informed environment. The Program Manager ensures that the ATP always remains safe and well-maintained, while guiding staff to implement crisis intervention and de-escalation strategies to support clients experiencing behavioral health challenges.
Responsibilities
- Directly supervise Case Managers, Housing Specialists, and Peer Specialist.
- Oversee the full client service cycle from admission and ongoing care to discharge into stable permanent supportive housing.
- Ensure full compliance with contract requirements maintaining daily census, timely admissions, discharges, proper documentation, and incident reporting.
- Review documentation related to referrals for placement in OMH Scattered Site Transitional Housing and conduct intake assessments during initial client meetings.
- Prepare the program for external site visits, inspections, and audits.
- Recruit, interview, and hire all program staff.
- Ensure that staff complete all paperwork accurately and in a timely manner.
- Conduct and actively participate in case conferences to support program goals and client outcomes.
- Conduct at least one home visit per month, or as needed, to accurately assess participant and program needs.
- Participate in required staff meetings, supervision sessions, and training.
- Maintain strong, collaborative relationships with provider groups and referral sources to support program effectiveness.
- Conduct regular onsite training to ensure case managers, peer specialists, and housing specialists are proficient in counseling techniques, emergency procedures, and crisis intervention.
- Conduct internal audits of clinical charts and program documentation to ensure compliance with OMH policies and regulations.
- Investigate and address resident complaints and grievances promptly to ensure resolution and maintain program integrity.
- Be available for 24-hour crisis intervention as needed.
- Perform other duties as assigned.
Requirements
- Minimum of 2–3 years supervisory experience, ideally in both clinical and operational settings.
- Experience working with street homeless populations and individuals with co-occurring substance use and mental health disorders.
- Proven ability to lead diverse teams and manage complex service delivery programs.
- Valid driver’s license with a safe and proven driving record.
- Requires weekly on-site availability and travel to various Fortune housing and program locations as required.
Skills
- Leadership
- Communication
- Organizational Skills
- Interpersonal skills
- Bilingual in Spanish a plus.
Location
- Brooklyn, New York
Work Type
- Full-Time
- Exempt
- Full Time
- Regular
- Non-Exempt
Experience Level
- 2-3 years supervisory experience
Education Level
- Degree in social work, Psychology, Rehabilitation Counseling, or a related human services field preferred
- High school diploma required
Salary/Compensations
- $75,000 Annually
- $75000.00 - $75000.00Salary
About the Company
- The Fortune Society, Inc. (Fortune) has been working for over 57 years in service to our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities.
- The organization has evolved into one of the nation’s preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities.
- Fortune has grown steadily over the years to an agency with close to $90 million in annual budget with just under 600 staff.
- We anticipate that we will keep growing, both in size and depth of service.
- Fortune has a dual mission: both advocacy and service.
- The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society.
- The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program.
- Each service we provide is informed by the needs of the population we serve.
- Fortune currently serves approximately 14,000 people a year.
- Our participant population mirrors the incarcerated population in being approximately 85% male and over 90% people of color.
- Our program models are recognized, both nationally and internationally, for their quality and innovation.
- We have locations in Brooklyn, The Bronx, Manhattan and Queens.
Equal Opportunity
- The Fortune Society is an Equal Opportunity Employer.
- All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.