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About the Role

As a Mobile Associate (MA) at Arch Telecom, you will be a brand ambassador, creating energy and excitement around our products and services. You will immerse yourself in meaningful connections with customers, building new and deepening existing relationships. This role is designed for learning and development, preparing you for a promotion to Mobile Expert upon training completion.

Responsibilities

Learn and build proficiency in customer service while providing a best-in-class customer experience.
Help customers by exploring individual needs and providing hands-on demonstrations of technology.
Engage in side-by-side selling to find personalized solutions, including accessories and IoT devices.
Guide customers through their purchasing experience with thoughtful questions and informative answers.
Approach service and sales needs with patience, honesty, and empathy.
Become proficient in using digital tools to enhance interactions and onboarding.
Demonstrate network coverage, plan benefits, and service features.
Perform device and account inspection, review, and troubleshooting.
Complete training on in-store experience, new skills, processes, systems, and reference resources.
Build relationships with and partner with employees across channels to collectively own the customer experience and resolve issues.
Identify and handoff small business leads.
Develop strong peer relationships and be accountable for the company's success.
Provide first-class customer experience.

Requirements

Be at least 18 years of age.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25lbs.
Reliable transportation.
6 months of customer service and/or sales experience, retail environment preferred.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learning and sharing best practices.
Effective at balancing customer experience and performance goals.

Skills

Customer service
Sales
Technology demonstration
Relationship building
Communication
Problem-solving

Location

FRESH MEADOWS, NY

Work Type

Full-Time
Part-Time

Experience Level

Entry Level

Education Level

High school degree or GED

Salary/Compensations

$17.00 - $30.00 Hourly

Benefits

Employee Stock Ownership Program (ESOP)
Competitive hourly pay
Uncapped commission earnings
Automatic raises when reaching attainable milestones
Opportunities for career advancement
Culture of care & excellence
Discounted T-Mobile Cell Phone Plan
Health Benefits for Full Time Employees
Monthly sales incentive programs, contests, rewards

About the Company

A national Wireless Preferred Retailer for the #1 Mobile provider in the country, with over 200 retail stores across the U.S.
In business since 1993, providing superior service and quality wireless products featuring the latest in technology.
A recognized leader in the wireless retail industry, consistently delivering solutions and service customers demand.

Equal Opportunity

Diversity & Inclusion is a foundational principle of Arch Telecom.
Embracing a diverse workforce is a significant contributor to our success.
Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve.
We embrace the diversity that makes our employees unique, and we welcome everyone to our team.
YOU BE YOU!