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About the Role
Heritage Senior Living is seeking an experienced and dependable Maintenance Manager to oversee the maintenance and physical operations of our community. This is a hands-on role for someone who can troubleshoot building systems, manage preventive maintenance, respond to repairs, support inspections, and ensure our residents enjoy a safe, comfortable, and well-maintained home.
Responsibilities
- Maintain HVAC systems to support proper air quality and comfortable building temperatures.
- Monitor plumbing systems and adjust domestic hot water systems as needed.
- Troubleshoot and repair mechanical, electrical, plumbing, carpentry, appliance, and other building issues.
- Diagnose equipment problems, repair or replace parts, and coordinate outside service when necessary.
- Perform routine preventive maintenance on buildings, equipment, machines, and community systems.
- Monitor surveillance, security, and other building systems as assigned.
- Maintain accurate records of system checks, repairs, inspections, and preventive maintenance.
- Help ensure the building and maintenance operations comply with applicable safety codes, regulations, and Heritage Senior Living standards.
- Test and coordinate required inspections of fire-protection, security, plumbing, and other building systems.
- Maintain required logs and documentation associated with regulatory and safety requirements.
- Partner with the Executive Director to train employees on building systems, emergency procedures, fire response, and disaster preparedness.
- Maintain appropriate emergency and disaster supplies.
- Identify safety concerns and take appropriate steps to address or report them promptly.
- Respond to resident, family, and employee work orders and maintenance concerns in a timely and professional manner.
- Provide emergency and unscheduled repairs as needed.
- Prioritize maintenance requests based on safety, urgency, and resident impact.
- Communicate clearly with residents and employees regarding repairs and expected follow-up.
- Coordinate vendors and outside contractors when specialized repairs or services are required.
- Track work orders and ensure appropriate follow-through and completion.
- Prepare apartments for resident move-ins and move-outs.
- Complete repairs, paint touch-ups, minor improvements, and other apartment-turnover responsibilities.
- Assist with moving furniture and personal belongings as needed.
- Help maintain common areas, storage areas, mechanical spaces, and community grounds.
- Perform general upkeep such as sweeping, trash removal, and other tasks when needed to keep the community clean and presentable.
- Manage the maintenance department budget and submit reports, purchase requests, and other required documentation in a timely manner.
- Maintain appropriate inventory of maintenance, emergency, disaster, and repair supplies.
- Monitor equipment and supply needs and plan purchases appropriately.
- Help ensure tools, equipment, and maintenance areas are organized, safe, and properly maintained.
- Work independently while collaborating with community leadership and other departments.
- Help maintain community vehicles in safe and reliable operating condition.
- Monitor fuel, cleanliness, registration, and routine maintenance.
- Coordinate vehicle servicing or repairs when needed.
- Drive community vehicles as assigned and as permitted by company requirements.
- Communicate effectively with residents, families, employees, vendors, contractors, and community leadership.
- Read and interpret work orders, equipment manuals, safety information, technical instructions, and required maintenance documentation.
- Stand and walk for extended periods while completing maintenance responsibilities.
- Frequently bend, reach, stoop, kneel, crouch, climb, push, pull, and perform movements necessary for repair and maintenance work.
- Regularly lift, carry, and move tools, equipment, supplies, furniture, and other items weighing up to 50 pounds.
- Safely use hand tools, power tools, ladders, meters, maintenance equipment, and other devices required for the position.
- Work safely in mechanical rooms, apartments, common areas, outdoor environments, and other locations throughout the community.
- Perform hands-on repairs, preventive maintenance, apartment turns, inspections, and building-system checks.
- Drive community vehicles when required by the position.
- Maintain regular and reliable attendance and respond to on-call maintenance needs as scheduled.
Requirements
- Minimum of three years of maintenance experience involving electrical, plumbing, HVAC, carpentry, or related building systems.
- Senior living, healthcare, multifamily housing, hospitality, commercial property, or facilities maintenance experience preferred.
- Knowledge of fire, life-safety, building, and maintenance codes preferred.
- Ability to read and interpret equipment manuals, safety information, work orders, and maintenance instructions.
- Ability to safely use hand tools, power tools, meters, and other maintenance equipment.
- Strong troubleshooting, problem-solving, and decision-making skills.
- Strong organizational and time-management abilities.
- Excellent communication and customer-service skills.
- Ability to manage conflict and resolve maintenance-related concerns professionally.
- Ability to work independently while collaborating effectively with community leadership and employees.
- Current valid driver’s license and acceptable driving record as required.
- Willingness to participate in 24-hour on-call maintenance coverage as scheduled.
- Caring and respectful approach when working around older adults.
- Ability to meet applicable pre-employment, training, and regulatory requirements.
- Willingness to participate in an on-call rotation and respond to urgent maintenance concerns outside normal business hours when necessary.
- Occasional evenings, weekends, holidays, or additional hours may be required for emergencies, inspections, projects, or other operational needs.
Skills
- HVAC
- Plumbing
- Electrical
- Carpentry
- Troubleshooting
- Preventive maintenance
- Repair
- Safety codes
- Regulatory compliance
- Customer service
- Independent work
- Vendor coordination
- Building systems
- Equipment maintenance
- Record keeping
- Budget management
- Inventory management
- Vehicle maintenance
- Communication
- Time management
- Conflict management
Location
- 402 - Heritage at Deer Creek - New Berlin, WI
Work Type
- Hands-on
- On-call rotation
Experience Level
- Senior
- Minimum of three years of maintenance experience
Education Level
- High school diploma or equivalent required
Salary/Compensations
- Undisclosed
Benefits
- Competitive compensation
- Health, dental, and vision insurance
- Paid time off
- Paid holidays and/or holiday pay
- Retirement savings opportunities
- Employee assistance and wellness resources
- Training and professional development opportunities
- Career growth and advancement opportunities
- Employee recognition programs
- A supportive and collaborative leadership team
- Meaningful work where you can see the impact of what you do every day
About the Company
- Heritage Senior Living is an equal opportunity employer.
Equal Opportunity
- Heritage Senior Living is an equal opportunity employer.