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About the Role
As a Front Desk Agent, you are responsible for greeting and registering guests in a warm and welcoming manner, delivering excellent guest service to elevate every aspect of their stay, and anticipating guest needs to create a personalized and memorable experience. The ideal candidate uses their engaging personality to create a memorable first impression for our guests.
Responsibilities
- Help guests discover their “Wanderlust” experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
- Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
- Promote and sell special hotel programs.
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
- Be knowledgeable of all emergency procedures and policies.
- Maintain house bank.
- Communicate all pertinent information to manager on duty.
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
- Assist other departments as needed.
Requirements
- Previous experience in a hotel front desk, guest services or similar service role, is required, preferably with a full-service hotel.
- Excellent communication skills with ability to communicate effectively in the English language, both verbally and in writing.
- Must have open availability to work various shifts, AM or PM, including weekends and holidays, to meet operational needs.
- Outgoing and engaging personality with thorough understanding of customer service behaviors and strong interpersonal skills.
- Ability to multi-task, adapt and prioritize in a fast-paced work environment.
- A strong desire to make an impact on other people
- Strong computer skills including experience using Microsoft Office Suite Products; ability to work multiple complex systems simultaneously.
- Capable of remaining in a standing position, either stationary or walking, for duration of shift.
- Positions self to raise, lower, and extend arms to perform essential job functions; Ability to lift and carry up to 15 lbs. regularly.
Skills
- Customer service
- Interpersonal skills
- Microsoft Office Suite Products
- Multi-tasking
- Adaptability
- Prioritization
Location
- Downtown Austin
Work Type
- Full-Time
Experience Level
- Not specified
Education Level
- High school diploma or equivalent required; degree in hospitality or related field preferred.
Salary/Compensations
- $20.00 - $20.00
Benefits
- Robust wage package
- Excellent benefit plans
- Matching 401K plan
- Professional development
- Generous bonuses
- Travel perks
About the Company
- Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe.
- Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services.
- With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
- At Pyramid, our people are at the heart of everything we do.
- We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers.
- Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets.
- Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
- Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality.
- From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
- At the Cambria Hotel Austin Downtown, we consistently rise above the competition.
- We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the surrounding communities.
- If you have a genuine passion for hospitality, come and join our team.
- You will have fun, learn and be part of a successful journey at a growing company.
- Find out today what a career at Cambria Hotel Columbia Downtown with Pyramid Global Hospitality can mean for you!
Equal Opportunity
- Pyramid Global Hospitality is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.