Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Medical Administrative Clerk, Senior role.
Rezi rewrites your resume against CommUnityCare Health Centers's job description. Free.
Tailor your resume to this Medical Administrative Clerk, Senior role.
Rezi rewrites your resume against CommUnityCare Health Centers's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Medical Administrative Clerk, Senior posting at CommUnityCare Health Centers — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Medical Administrative Clerk, Senior posting at CommUnityCare Health Centers — free, in seconds.
About the Role
Responsible for being a support person and/or first point of contact for patients, staff, and guests presenting at the clinic, and performing all administrative tasks associated with patient check-in. This role also provides administrative support remotely in the event of clinic closure.
Responsibilities
- Perform all Medical Administrative Clerk essential duties.
- Assist with training medical administrative clerks, including orientation and competencies.
- Manage front office opening procedures.
- Handle end-of-day processing, documentation, and deposit preparation.
- Investigate and research complex patient issues, scheduling, and billing.
- Act as a subject matter expert in insurance eligibility and coverage.
- Monitor telephone activities for volume and efficiency, providing support as needed.
- Monitor patient registration workflow volumes and provide support to maintain efficient processing.
- Serve as back-up support for the administrative supervisor.
- Document, communicate, and escalate patient concerns to site leadership.
- Serve as the primary or secondary contact for vendors and contracted services.
- Utilize various software systems for front-end desk and administrative duties.
- Serve as the primary or secondary contact for IT services, including equipment reconciliation and inventory.
- Manage supply orders, site equipment, and facility management.
- Analyze team member data/metrics and discuss professional development.
- Support, organize, and execute events, meetings, and team-building activities.
- Work remotely to support the healthcare team with administrative duties during site closures.
- Perform all duties ethically and in accordance with the Code of Conduct and IMPACT Statement.
- Perform other job-related duties as assigned.
Requirements
- Ability to perform all Medical Administrative Clerk essential duties.
- Working with the Administrative Supervisor and Practice Administrator in the support of training medical administrative clerks, including but not limited to completing orientation checklists and MAC competencies.
- Responsible for opening front office and all duties associated with this function.
- Responsible for end of day processing and documentation, including preparation and completion of deposit(s).
- Participate in investigating/researching complex patient issues, scheduling, and potential billing issues.
- Act as a subject matter expert in insurance regarding eligibility and coverage.
- Monitoring telephone activities with respect to volume and efficiencies, may serve as additional support when needed.
- Monitoring patient registration workflow volumes and provide additional support to alleviate bottlenecks and maintain efficient front-end processing.
- May serve as a back-up support for the administrative supervisor, as needed.
- Accurately document and communicate and/or escalate patient concerns to site leadership.
- Works as primary or secondary contact for all vendors and contracted services at site including but not limited to housekeeping, laboratory, and security services.
- Utilizes various software systems pertaining to front-end desk and administrative duties.
- Works as primary or secondary point of contact for IT services as SPOC; reconciliation of IT equipment and inventory.
- Works as primary or secondary contact for supply order management and site equipment management and facility management.
- Ability to analyze team member data/metrics and discuss professional development for team members with Administrative Supervisor.
- Support, organize and execute events, meetings, team building activities in collaboration with the Administrative Supervisor and/or Practice Administrator.
- Ability to work remotely supporting the healthcare team with administrative duties in the event of site closure, i.e., a weather event or similar issue that causes the site to close or relocate due to an emergency.
- Performs all duties in an ethical manner consistent with the Code of Conduct the IMPACT Statement.
- Perform other job-related duties as assigned.
Skills
- Healthcare office concepts, practices, policies, and procedures
- Insurance verification procedures
- Microsoft Office Applications (Word, Excel, Outlook)
- HIPAA and Joint Commission guidelines and regulations
- Providing exceptional customer service
- Verbal and written communications, including telephone and email etiquette and documentation
- Working independently in a fast-paced, multi-task clinical environment, as well as part of a team
- Effective problem-solving techniques
- Understand data metrics in Epic EMR system such as work queues, in-basket, and claim work queues.
- Work in a self-directed, organized manner
- Multitask while maintaining a strong attention to detail and accuracy
- Present information in a consistent, organized, and accurate manner
- Demonstrate flexibility and ingenuity in response to change
- Develop and maintain effective working relationships across the organization at various levels, as well as with external customers
- Maintain confidentiality
Location
- remote
Work Type
- remote
Experience Level
- At least one year of experience
Education Level
- High School Diploma or Equivalent