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About the Role
Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell. As part of our team, you will be at the heart of our customer experiences.
Responsibilities
- Define & Champion Strategic Vision: Establish a compelling long-term digital product vision that aligns with Bell’s business objectives and puts the customer first.
- Own the Digital Roadmap & Backlog: Build, prioritize, and oversee complex, multi-team roadmaps and product backlogs that drive meaningful business impact and customer value.
- Lead Agile Execution: Act as the primary Product Owner in Agile ceremonies (Sprint Planning, Daily Stand-ups, Retrospectives). Translate market demand and customer requirements into clear, actionable user stories.
- Cross-Functional Coordination: Work closely with UX/UI design, engineering, QA, and marketing teams to ensure seamless product delivery and go-to-market execution.
- Influence Senior Stakeholders: Act as a trusted strategic advisor to executive leadership, providing clear, data-driven recommendations on product strategy, risks, and progress.
- Performance Tracking & Optimization: Focus on initiatives that deliver measurable results (e.g., revenue growth, user engagement, retention) and use analytics to continuously optimize the digital experience.
Requirements
- 5+ years of experience as a Product Owner or Product Manager, specifically within digital platforms, e-commerce, or telecommunications.
- Deep understanding of Agile/Scrum methodologies and experience working directly with development squads.
- Strong ability to conduct deep market, competitive, and customer analysis to identify trends and gaps.
- Strong communication and listening skills with the proven ability to lead without formal authority and manage multiple priorities in a fast-paced environment.
- Ability to translate complex technical constraints into commercially viable, scalable digital solutions.
- Adequate knowledge of French is required for positions in Quebec.
Skills
- Agile/Scrum methodologies
- Market analysis
- Competitive analysis
- Customer analysis
- Communication skills
- Listening skills
- Leadership
- Managing multiple priorities
- Technical acumen
- A/B testing
- Data analysis
Location
- Canada : Ontario : Toronto
- Canada : Ontario : Don Mills
- Canada : Ontario : Mississauga
Work Type
- Hybrid
- Regular - Full Time
- Management
Experience Level
- Senior
Education Level
- MBA or related advanced degree
Benefits
- Competitive salary
- Medical benefits
- Dental benefits
- Vision benefits
- Mental health benefits
- 35% discount on services
- Exclusive offers from partners
About the Company
- Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.
- We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.
- Bell, one of Canada's Top 100 Employers.
Equal Opportunity
- At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
- Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
- We also want to make sure that everyone has an equal opportunity to join our team.
- We encourage individuals who may require accommodations during the hiring process to let us know.
- For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.
- If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.