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About the Role
The Welcome Host is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members. Located on the reception floor and all public areas, the Guest Experience Ambassador will be the first point of contact for visitors, making them feel comfortable, directing them to appointments and meetings, and assisting them during their visit.
Responsibilities
- Provide high-level internal and external customer support
- Greet employees and visitors with a smile, maintaining eye contact
- Meet, greet, and escort all VIP guests
- Ensure guest satisfaction throughout their visit
- Manage daily optimal workspace occupancy and assist with day-of space reservations using an online tool
- Assist with guest services, including directing guests, wayfinding, and coat/luggage check
- Handle daily signage requirements for guest wayfinding
- Maintain building visitor list by managing the access badge process for employees and visitors
- Follow all security procedures and ensure visitors have badges and name tags
- Carry out instructions for security, fire, health, and safety guidelines
- Collaborate with facilities, local technology, and other workplace departments to ensure a high-quality guest experience
Requirements
- Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
- Consideration for employment includes those with a criminal history (including relevant driving history) in a manner consistent with all applicable federal, state, and local laws.
- Certain positions may require Florida Level 2 background screening.
Skills
- Customer support
- Guest services
- Wayfinding
- Access badge management
- Security procedures
- Health and safety guidelines
Location
- Onsite
Work Type
- Part Time
- Full-time
Experience Level
- Pay 5
Salary/Compensations
- $25-$27/hr
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
About the Company
- Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.
- Rapport invests in all of its ambassadors, allowing them to attain their career aspirations.
- Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries.
- Rapport a specialized division of FLIK Hospitality Group
- Rapport maintains a drug-free workplace.
Equal Opportunity
- Compass Group is an equal opportunity employer.
- At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
- We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.