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About the Role

The Front Desk Associate role is an opportunity for the right candidate to engage with families, providing a welcoming, First-class Experience. This role requires a responsible, dynamic individual to manage front desk functions and administrative tasks for the medical team, aligning with the company's mission, vision, values, and culture.

Responsibilities

Greets families professionally in person and on the phone.
Answers patient/family questions or seeks clarification.
Accesses empathy and active listening in difficult interpersonal situations.
Supports patient care quality initiatives.
Coordinates escalations and urgent issues for timely resolutions.
Collaborates with site leadership to manage complex patient issues.
Employs Core values to help patients, families, and team members navigate systems.
Monitors and manages patient flow, assisting families with self-registration.
Stays current on workflows, responsibilities, and technology.
Registers patients and maintains accurate demographic, insurance, and financial information while ensuring HIPAA compliance.
Manages and acts upon incoming patient documents, mail, and correspondence.
Maintains confidentiality and privacy of patient accounts, adhering to HIPAA guidelines.
Performs opening and closing duties including organizing, stocking, sanitizing, and reconciling.
Executes other duties as assigned.

Requirements

Team player that can function independently in a fast-paced environment.
Ability to work flexible work schedules based on office needs.
Professional and friendly demeanor.
Quality focused and detail oriented.
Ability to calculate simple figures.
Superior situational awareness and ability to successfully react to urgent situations.
Socially perceptive and ability to relate to children and their families.
Comfortability with routinely shifting demands.
Navigate multiple computer systems.

Skills

Intermediate skills with Microsoft Office Suite.
Excellent customer service skills.
Excellent telephone skills.
Strong verbal communication skills.
Strong written communication skills.
Outstanding time management skills.
Outstanding organizational skills.
Outstanding critical thinking skills.
Prior experience in a healthcare environment preferred.
Knowledge of medical insurance preferred.
Prior Front Desk experience preferred.
Prior concierge experience preferred.
Prior customer service experience preferred.
Prior hospitality experience preferred.

Location

Bellerose, NY
Forest Hills, NY

Work Type

Full-time

Experience Level

Not specified

Education Level

High school diploma or GED

Salary/Compensations

$18 - $25/hour

About the Company

Committed to bringing passion and customer focus to the business.
Believes in what they're doing.

Equal Opportunity

PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.