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About the Role
As a Product Service Coordinator, you will play a key role in supporting Baxter's depot service and repair operations for medical devices. This position combines system-based work, customer communication, and operational support to help move products efficiently through the service process and back to customers.
Responsibilities
- Receive and process returned medical devices, verify product information, and enter service-related details into SAP.
- Create and maintain service records, including customer account information, billing details, return authorizations, costs, revenue data, and repair documentation.
- Review incoming service paperwork and technical findings, then accurately document repair information, complaint records, and service transactions within SAP.
- Create sales orders, exchange orders, loaner orders, and outbound deliveries to support repair and replacement activities.
- Communicate with customers regarding repair estimates, purchase orders, payment information, service status updates, and product returns.
- Partner with Quality, Regulatory, Customer Service, Shipping, Technical Support, Engineering, Credit, and other internal teams to support complaint investigations and service operations.
- Identify and document customer complaints, escalating potential MDR-related events and quality concerns through established processes.
- Support receiving and warehouse activities as needed, including assisting with the processing and handling of returned devices.
Requirements
- High School Diploma or equivalent.
- 1+ years of experience in service operations, customer service, order management, logistics, administrative support, data processing, or a related environment.
- Experience working with computer-based systems to process orders, service transactions, customer information, or operational documentation.
- Ability to accurately enter and manage data in multiple systems while supporting a high-volume workflow.
- Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
- Ability to type a minimum of 40 words per minute.
- Ability to lift and move materials weighing up to 40 pounds.
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Skills
- SAP
- Microsoft Office
- Excel
- Word
- Outlook
Location
- US
Work Type
- Full-time
Experience Level
- 1+ years
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $44,800 - $61,600
Benefits
- Medical and dental coverage that start on day one
- Basic life insurance
- Accident insurance
- Short-term disability insurance
- Long-term disability insurance
- Business travel accident insurance
- Employee Stock Purchase Plan (ESPP)
- 401(k) Retirement Savings Plan (RSP) with company matching
- Flexible Spending Accounts
- Educational assistance programs
- Paid holidays
- Paid time off ranging from 20 to 35 days based on length of service
- Family and medical leaves of absence
- Paid parental leave
- Commuting benefits
- Employee Discount Program
- Employee Assistance Program (EAP)
- Childcare benefits
About the Company
- At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life.
- Our Baxter colleagues are united by our Mission to Save and Sustain Lives.
- Together, our community is driven by a culture of courage, trust, and collaboration.
- Every individual is empowered to take ownership and make a meaningful impact.
- We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.
Equal Opportunity
- Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
- Know Your Rights: Workplace Discrimination is Illegal
- Reasonable Accommodations
- Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally.
- Recruitment Fraud Notice