Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Capacity Management Analyst II - HSO AMB CAPACITY MGMT & ACCESS - Mount Sinai Hospital - Full-Time M-F 9AM-5PM (Hybrid) role.

Rezi rewrites your resume against Mount Sinai Health Systems's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Capacity Management Analyst II - HSO AMB CAPACITY MGMT & ACCESS - Mount Sinai Hospital - Full-Time M-F 9AM-5PM (Hybrid) posting at Mount Sinai Health Systems — free, in seconds.

About the Role

The Capacity Management Analyst II applies expertise in clinical and business requirements, along with technical skills, to implement advanced scheduling capabilities and manage project builds to completion. This role serves as a subject matter expert in Epic Cadence, client, and Access Center operational workflows, focusing on decision support for system design, advanced template management, and the design/development of Epic Decision Trees. Responsibilities include application configuration, go-live support, and ongoing client support, leveraging teamwork and system expertise to collaborate with the Capacity Management Team.

Responsibilities

Lead designated Capacity Management initiatives, including planning and executing advanced template management requests and providing advanced scheduling decision support for specialties across Ambulatory.
Maintain decision support for scheduling accuracy by Access Center.
Serve as an external point of contact for resolving operational and client issues, assisting stakeholders with internal and external client needs or concerns.
Resolve operational/administrative inquiries for Access Centers and Ambulatory clients.
Provide analytical framework and consultative services to clients regarding desired outcomes and offer recommendations/solutions for Cadence-related scheduling concerns.
Support centralized template design and management for provider schedules, ensuring alignment with patient demand.
Provide consultative services to Digital and Technology Partners on tickets regarding template change requests from operational clients.
Offer go-live and roll-out support in collaboration with Access Centers, Ambulatory, and DTP, and support users on new Epic applications, modules, and functionality.
Analyze multiple data streams to improve coordinated scheduling delivery, identify areas for improvement in scheduler accuracy and efficiency, and audit/provide feedback on template build activities.
Assess the impact of daily change requests on centralized templates and decision trees, testing changes through different Epic environments in coordination with DTP to ensure process standards.
Collaborate with interdepartmental teams and end-users to ensure proficiency.
Implement and innovate processes that enhance accuracy and operational efficiency to provide superior client service.
Continuously evaluate and improve existing processes to optimize performance.
Ensure successful implementation and execution of end-user advanced template strategy, including assigned tasks and projects, in a timely manner.
Manage multiple template optimization requests.
Analyze, track, and trend performance data, identifying trends and escalating concerns to key stakeholders to resolve issues before they disrupt client service delivery.
Increase throughput and efficiency of ambulatory scheduling with a focus on Access Centers.
Engage frequently with Capacity Management leadership as an access and scheduling optimization Subject Matter Expert (SME).

Requirements

2-3 years healthcare experience in an outpatient setting.
Experience in healthcare operations, medical office administration, and/or with healthcare information systems.
Epic proficiency (Cadence, Prelude, etc.).
Microsoft Office proficiency (Outlook, Word, Excel, Visio preferred).

Skills

Clinical and business requirements knowledge
Advanced scheduling capabilities implementation
Project management
Epic Cadence expertise
Access Center operational workflows expertise
Decision support for system design
Advanced template management
Epic Decision Trees design and development
Application configuration
Go-live support
Client support
Teamwork
System expertise
Mentorship
Preceptorship
Analytical frameworks
Departmental operations knowledge
Stakeholder management
Consultative services
Data analysis
Process improvement
Verbal communication
Written communication

Location

New York metro area

Work Type

Full-time

Experience Level

2-3 years

Education Level

Bachelor's degree preferred
High School Degree with equivalent knowledge, skills, experience

Salary/Compensations

$72473 - $108709 Annually

About the Company

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence, sharing a common dedication to delivering outstanding patient care.
When you join Mount Sinai, you become part of an unparalleled legacy of achievement, education, and innovation in transforming healthcare.
The organization encourages all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports individual success.
Mount Sinai leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow.
The company strives to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of staff, patients, and the organization.
Leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences.
Mount Sinai is dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally.
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with over 48,000 employees across eight hospitals, more than 400 outpatient practices, over 300 labs, a school of nursing, and a leading school of medicine and graduate education.
Mount Sinai advances health for all people by addressing complex healthcare challenges, discovering and applying new scientific learning, developing safer treatments, educating future medical leaders, and supporting communities with high-quality care.
Through integrated hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches like artificial intelligence and informatics while prioritizing patient needs.
The Health System includes over 9,000 physicians, 13 joint-venture outpatient surgery centers, and over 30 affiliated community health centers.
Mount Sinai is consistently ranked by U.S. News & World Report's Best Hospitals, receiving high 'Honor Roll' status and top rankings in various specialties.
The Icahn School of Medicine at Mount Sinai is highly ranked nationally for NIH funding and research dollars.
Newsweek's 'The World's Best Smart Hospitals' ranks The Mount Sinai Hospital and Mount Sinai Morningside among the top globally.

Equal Opportunity

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws.
We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law.
We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported.
Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.