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About the Role

Bayswater Toronto is seeking an experienced and student-focused Student Services & Accommodation Coordinator to manage homestay/residence operations and support students throughout their educational journey.

Responsibilities

Recruit, interview, screen, and onboard new homestay host families.
Conduct home inspections to ensure homes meet Bayswater standards and student needs.
Maintain accurate and up-to-date host family records, availability, preferences, and documentation.
Match students with appropriate host families based on student requirements, interests, preferences, and accommodation availability.
Coordinate student arrivals, departures, transfers, extensions, and accommodation changes.
Maintain regular communication with host families, residence providers, and students throughout their stay.
Respond promptly and professionally to accommodation concerns, complaints, incidents, and emergencies.
Mediate and resolve student accommodation issues and conflicts, using sound judgment and a student-focused approach.
Develop and maintain strong relationships with host families, residence partners, and accommodation providers to support availability and service quality.
Coordinate with airport transfer providers as required.
Ensure accommodation placements comply with safeguarding requirements, company policies, local regulations, and quality standards.
Liaise with residence staff regarding student check-ins, check-outs, room moves, maintenance requests, and welfare concerns.
Monitor residence capacity, availability, and booking forecasts to support enrolment and operational planning.
Maintain accurate accommodation records, invoices, booking data, and reports within relevant systems.
Identify opportunities to improve student satisfaction, accommodation quality, operational efficiency, and partner relationships.
Provide friendly, professional, and timely support to students throughout their studies.
Serve as the first point of contact for student enquiries relating to school services, accommodation, transportation, local resources, and student life.
Support student arrivals, orientation programmes, and overall student wellbeing.
Handle student concerns and welfare matters professionally, maintaining confidentiality and escalating issues as required.
Assist with the planning and delivery of student activities, events, excursions, and community engagement initiatives.
Create and share content for social media channels in line with company guidelines.
Maintain accurate student records, files, and documentation in accordance with company policies, compliance requirements, privacy legislation, and internal procedures.
Collaborate with Academic, Admissions, Accommodation, Sales, and Operations teams to ensure a seamless and positive student experience.
Support after-hours emergency response for student welfare, accommodation, or operational issues as required.

Requirements

Previous professional experience in homestay, student accommodation, international education, student services, or a similar environment.
Demonstrated experience with homestay host recruitment and screening.
Demonstrated experience with host family interviews and onboarding.
Demonstrated experience with home visits and accommodation inspections.
Demonstrated experience with student/host matching and placements.
Demonstrated experience with accommodation changes and transfers.
Demonstrated experience with conflict resolution and complaint management.
Demonstrated experience supporting students with accommodation-related concerns.
Strong interpersonal and communication skills.
Excellent organizational and administrative skills.
Ability to manage multiple student and host requests while meeting deadlines.
Strong problem-solving skills and sound judgment.
Ability to work independently while also collaborating effectively with a team.
Professional, approachable, and culturally sensitive manner.
Strong attention to detail and accurate record keeping.
Proficiency with Microsoft Office and the ability to learn student/accommodation management systems.
Experience working with international students or in an international education environment (preferred).
Experience working with students from diverse cultural backgrounds (preferred).
Experience with accommodation management software or CRM/student information systems (preferred).
Knowledge of the Toronto housing and homestay market (preferred).
Additional languages are an asset (preferred).

Skills

Homestay management
Student support
Accommodation coordination
Recruitment
Screening
Interviews
Onboarding
Home inspections
Record keeping
Student/host matching
Conflict resolution
Communication
Organization
Administration
Problem-solving
Microsoft Office

Location

Toronto

Work Type

Full-time

Experience Level

Experienced

About the Company

Bayswater Education is a vibrant network of global educational centres dedicated for over 75 years to educating and inspiring people through a life-changing educational experience.
Passionate about growing communities of global thinkers and explorers, at home and abroad.
Aims to provide young people from every walk of life with opportunities to discover new cultures, explore new flavours, and learn about the world.