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About the Role
As a Solutions Engineer at Iru, you will serve as a technical advisor and subject matter expert on device management for prospects, internal teams, and customers. You will bridge the gap between Sales, Success, Product, and Support, demonstrating Iru's capabilities and guiding customers toward effective solutions. Your insights will shape product enhancements, demonstrate Iru's value, and foster long-term relationships.
Responsibilities
- Deliver compelling product demonstrations and technical deep-dives to prospects, customers, and partners, showcasing how Iru addresses complex device management challenges.
- Partner closely with Sales and Success teams, contributing technical expertise during sales cycles and customer onboarding.
- Develop and refine resources such as scripts, API examples, documentation, and training materials.
- Serve as a second- and third-level escalation point for technical issues.
- Work directly with Support to identify, investigate, and resolve complex technical cases.
- Act as the customer’s voice within Iru, relaying feedback, feature requests, and improvement ideas to Product and Engineering teams.
- Shape the product roadmap by sharing trends and insights gleaned from customer interactions.
- Assist in refining internal processes and onboarding experiences for Iru prospects.
- Provide guidance on best practices and engage in knowledge sharing.
- Continuously seek ways to enhance Iru's technical resources.
- Stay current on platform developments, MDM standards, and ecosystem integrations.
- Handle a wide range of inquiries including networking, directory services, security, and SSO integrations.
Requirements
- 3+ years managing Apple devices in a technical capacity (e.g., engineering, consulting, pre-sales, or professional services).
- Extensive knowledge of Apple Business Manager/School Manager, MDM protocols, Automated Device Enrollment, APNS, and Apps & Books.
- Comfortable navigating macOS Terminal, leveraging shell scripts or Python to automate and troubleshoot workflows.
- Excellent verbal and written communication skills.
- Ability to explain complex technical topics in a clear, relatable, and concise manner.
- Strong emotional intelligence and ability to tailor communication styles.
- Adept at quickly understanding customer challenges and framing Iru's value accordingly.
- Proven ability to work effectively across teams (Sales, Support, Product, Engineering).
- Ability to switch contexts efficiently while maintaining a high standard of quality.
- A natural inclination to explore new technologies, solve problems, and contribute to a culture of continuous learning.
Skills
- Device Management
- Apple Business Manager/School Manager
- MDM Protocols
- Automated Device Enrollment
- APNS
- Apps & Books
- macOS Terminal
- Shell Scripting
- Python
- Technical Consulting
- Pre-sales
- Professional Services
- Salesforce
- Customer Success
- Product Management
- Technical Support
- API Integration
- Documentation
- Training Material Development
- Networking
- Directory Services
- Security
- SSO Integration
Location
- Miami
Work Type
- Hybrid
Experience Level
- 3+ years
Benefits
- Competitive salary
- Hybrid work environment (3 days in office per week)
- 100% individual and dependent medical + dental + vision coverage
- 401(K) with a 4% company match
- 20 days PTO
- Iru Wellness Week the first week in July
- Equity for full-time employees
- In-office lunch stipend provided
- Up to 16 weeks of paid leave for new parents
- Paid Family and Medical Leave
- Modern Health mental health benefits for individuals and dependents
- Fertility benefits
- Working Advantage employee discounts
- Onsite fitness center
- Free parking
- Exciting opportunities for career growth
About the Company
- Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices.
- Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back.
- Iru is backed by some of the smartest investors in tech—General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital.
- In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million.
- Customers include Cursor, Vercel, Bumble, Plaid, Glean, Apollo, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS.
- Iru was named to Forbes’ America’s Best Startup Employers 2025 list for employee engagement and satisfaction.
Equal Opportunity
- Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace.
- Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.