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About the Role
The Regional Account Manager (RAM) Exteriors and Outdoor Living is responsible for owning downstream contractor demand for all James Hardie products within an assigned segment. The role focuses on defending business, gaining customer wallet share, driving material conversion, and growing market share by expanding premium product adoption.
Responsibilities
- Build and maintain strong, long-term relationships with key customer accounts.
- Serve as the primary point of contact for assigned accounts.
- Identify opportunities to expand product adoption and introduce new solutions.
- Develop structured account plans and execute growth targets.
- Conduct regular business reviews with accounts.
- Translate customer feedback into internal recommendations.
- Maintain account profiles, activity logs, and pipeline opportunities in CRM tools.
- Use data to forecast account performance and prioritize actions.
- Drive downstream demand with contractors across Exteriors and Outdoor Living products.
- Enable cross-selling opportunities to support Channel Managers.
- Build long-term contractor relationships through ongoing account engagement.
- Act as the primary dealer relationship owner for assigned accounts.
- Partner with dealers to launch campaigns, train sales teams, and connect contractor demand to dealer programs.
- Execute against defined sub-specialization (single family repair/remodel, single family new construction, or multi-family new construction).
- Tailor engagement and messaging to segment-specific needs.
- Develop and execute a territory plan that translates regional priorities into daily activity.
- Manage pipeline, targeting, and follow-up to ensure consistent execution against demand-generation goals.
Requirements
- Bachelor's degree or equivalent experience required.
- 3+ years of progressive sales experience with a high-level of organization, discipline, and self-structure, preferably within the building products industry.
- 1+ years of experience working with a Customer Relationship Management system (Salesforce, HubSpot, Zoho, etc.).
- Ability to travel outside of local market up to 50% of the time.
- Valid driver’s license is required.
- Employment is contingent upon maintaining a satisfactory Motor Vehicle Record that meets the Company’s driving eligibility standards.
Skills
- Sales Expertise
- Business Consultation
- Communication/Influence
- Building Products Knowledge
- CRM systems
Location
- Remote / Home office in the Western New York area - Buffalo, NY to Rochester, NY.
Work Type
- Remote
- Home office
Experience Level
- 3+ years of progressive sales experience
- 1+ years of experience working with a Customer Relationship Management system
Education Level
- Bachelor's degree or equivalent experience
Salary/Compensations
- $71,000 to $95,000
Benefits
- Day-one health coverage medical, dental, vision, life insurance
- Vacation and company holidays
- 401(k) with 6% match
- Employee Stock Purchase plan (ESP)
- Parental leave
- Wellness programs
- Bonus plan eligibility
About the Company
- James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products.
- Our family of trusted brands includes Hardie®, TimberTech®, AZEK® Exteriors, Versatex®, fermacell®, and StruXure®.
- With over 8,000 employees and our U.S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities, and 6 research and development centers globally.
- Powered by a dynamic workforce, we’re united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities.
Equal Opportunity
- James Hardie Building Products Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, sexual orientation, gender identity/expression, genetic information, veteran's status, marital status, pregnancy, disability, or any other basis protected by law.
- James Hardie will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.