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About the Role
Solus, part of Aviva, seeks an experienced Regional Operations Lead to provide leadership across multiple repair centres. This key role drives operational performance, develops teams, ensures customer outcomes, and achieves strategic business objectives.
Responsibilities
- Lead and support multiple site management teams across the region.
- Drive operational performance against key business objectives and KPIs.
- Ensure exceptional customer service and a consistent customer journey.
- Develop and coach leaders to build capability and succession strength.
- Manage resources, budgets, and operational activities effectively.
- Identify opportunities for continuous improvement and implement change.
- Collaborate with support functions and key stakeholders.
- Ensure compliance with health, safety, quality, and regulatory requirements.
- Support the delivery of Solus's strategic growth and business objectives.
Requirements
- Proven experience leading multi-site operations or large operational teams.
- Strong people leadership and coaching capability.
- Experience driving performance, engagement, and operational improvements.
- Commercial awareness and sound financial management skills.
- Excellent stakeholder management and communication skills.
- Strong problem-solving and decision-making ability.
- A customer-first mindset with a focus on delivering quality outcomes.
- Ability to operate strategically while remaining close to operational delivery.
- Experience within automotive repair, transport, logistics, retail, manufacturing, or another fast-paced operational environment is advantageous.
Skills
- People leadership
- Coaching
- Performance management
- Operational improvement
- Commercial awareness
- Financial management
- Stakeholder management
- Communication
- Problem-solving
- Decision-making
Location
- Greater London
Work Type
- Full-time
Experience Level
- Experienced
Salary/Compensations
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to performance and overall success.
Benefits
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Up to 40% discount on Aviva products and other retailer discounts.
- Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
About the Company
- Solus, owned by Aviva, is a UK leader in vehicle repairs, returning cars to the road in an average of 11 days with a 4.6/5 star customer rating.
- Solus has an award-winning apprenticeship programme and has won other recognised industry awards.
- Solus is shaping the future of vehicle repair.
Equal Opportunity
- Solus values inclusivity and welcomes all applicants.
- Encourages applications from individuals who may not tick every box but possess unique skills.
- Guarantees an interview for disabled applicants meeting the minimum criteria.