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About the Role

Serve as the first point of contact for patients, providing administrative and/or clinical support to ambulatory patient care teams. Ensure a high-quality patient experience through excellent customer service, attention to detail, and interpersonal skills.

Responsibilities

• Greet patients courteously and answer phones promptly.
• Provide clear, accurate, and timely communication to nurses and providers regarding patients.
• Schedule patient appointments accurately for optimal care and provider efficiency.
• Collect demographic and financial information during registration processes.
• Handle payments, cash, and process insurance eligibility and managed care information.
• Maintain required knowledge and proficiency in core front desk functions.
• Support the collection of Advanced Beneficiary Notice signatures and form processing.
• Make corrections to patient information within 24 hours of notification.
• Answer patient questions about the organization and services, and provide directions.
• Process urgent and routine referral requests.
• Ensure complete and accurate information is recorded for referrals.
• Obtain prior authorizations and document them appropriately within referrals.
• Work referral queues and follow up with referred providers.
• Prepare for provider clinics by reviewing charts and ensuring necessary reports are available.
• Prepare medication refill messages per guidelines.
• Distribute patient literature as necessary.
• Perform point of care testing (glucometer, urinalysis, anticoagulation) and run controls.
• Perform EKGs per departmental protocol.
• Room patients, identify them using two identifiers, and document work-up information.
• Utilize the EMR clinical documentation system for patient care duties.
• Communicate patient issues/concerns to providers.
• Clean and stock exam rooms, and check medications and supplies for out-dates.
• Monitor supply levels for inventory control.
• Enter charges for supplies and clinical testing.
• Convey payment due to patients and process payments.
• Maintain and balance cash drawer daily.
• Date stamp and deliver incoming patient-related information.
• Complete basic patient demographic information on forms.
• Mail outgoing patient information and assist with routing forms.
• Prepare correspondence to patients and/or other entities.
• Prepare outside patient health information for scanning.
• Index and scan hard-copy patient health information.
• Send requests for medical record releases to the appropriate HIM location.
• Maintain appropriate inventory of office supplies and forms.
• Establish and maintain departmental record keeping and filing systems.
• Open and/or close clinic per divisional guidelines.
• Follow proper procedures for accessing secure areas.
• Cover at other locations or departments as requested.
• Adapt to various work-flows, processes, and policies.
• Attend required in-services and training opportunities.
• Maintain job-specific knowledge and proficiency in insurance, scheduling, charge coding, and point of care testing.
• Maintain knowledge of Bassett policies and procedures.
• Perform similar or related duties as requested or directed.

Requirements

• High School Diploma or GED, preferred
• Minimum one year relevant work experience (Associates degree or higher may be substituted), required
• Customer service experience, preferred
• BLS certification within 6 months of date of hire

Skills

• Computer Skills
• Customer Service
• Time Management
• Multi-Tasking
• Communication

Location

• Bassett Healthcare Network

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High School Diploma or GED
• Associate's Degree

Salary/Compensations

• USD $17.32/Hr. - USD $25.98/Hr.

Benefits

• Paid time off, including company holidays, vacation, and sick time
• Medical, dental and vision insurance
• Life insurance and disability protection
• Retirement benefits including an employer match

About the Company

• Bassett Healthcare Network is committed to improving patient health through an innovative, patient-focused culture.
• We are dedicated to helping the population we serve achieve optimum health and enjoy the best quality of life possible.

Equal Opportunity

• Bassett Healthcare Network provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.