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About the Role
The Senior Manager, Client Management role offers the opportunity to leverage strong relationship management, consultative selling, negotiation, and strategic thinking to deepen partnerships with some of American Express' largest and most complex merchant clients. The Senior Manager will manage a portfolio of strategic National Client Group relationships, with responsibility for driving profitable growth, increasing American Express spend and share, and delivering value to both our merchant partners and American Express.
Responsibilities
- Develop innovative partnerships and negotiate profitable deal structures, value levers, pricing scenarios, and contractual terms.
- Build, cultivate, and expand senior-level relationships with merchants and across American Express, serving as a trusted advisor.
- Drive charge volume growth, revenue, share, and profitability by understanding merchant businesses and connecting needs with American Express products.
- Develop and execute client strategies to increase spend and share on American Express through innovative partnerships and solutions.
- Own the economics and profitability of assigned client relationships, optimizing financial performance and developing strategic growth plans.
- Lead complex initiatives across American Express by partnering with teams including Strategic Partnerships, Marketing, Finance, Pricing, Risk, Operations, Compliance, and Legal.
Requirements
- Experienced relationship manager with a proven ability to build and deepen complex client relationships, identify client needs, sell B2C and B2B programs, and uncover new opportunities.
- Demonstrated experience negotiating complex commercial agreements, with an understanding of card acceptance economics, profitability levers, financial statements, and client economics.
- Proven consultative selling skills, with the ability to translate client needs into compelling solutions, close deals, and deliver measurable results.
- Strong executive presence and communication skills, both internally and externally.
- Strong strategic, financial, and analytical capabilities.
- Demonstrated curiosity, creativity, and initiative to generate ideas, identify new business opportunities, solve complex challenges, and develop differentiated client solutions.
- Ability to influence without direct authority and collaborate effectively across a highly matrixed organization.
- Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship.
Skills
- Relationship Management
- Consultative Selling
- Negotiation
- Strategic Thinking
- Financial Analysis
- Commercial Acumen
- Executive Presence
- Communication
Location
- U.S.
Work Type
- Hybrid
- Onsite
- Virtual
Experience Level
- Senior Manager
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model
- 20+ weeks paid parental leave
- Free access to global on-site wellness centers
- Free and confidential counseling support
- Career development and training opportunities
About the Company
- American Express has a 175-year history of innovation, shared values, and Leadership Behaviors.
- The company is committed to backing its customers, communities, and colleagues.
- American Express operates with a strong risk mindset, ensuring trust, security, and service.
- Team Amex offers comprehensive support for holistic well-being, learning opportunities, career development, and the chance to make an impact.
Equal Opportunity
- American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
- American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with applicable state and local laws.
- For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.