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About the Role
The Consumer Lending Auto Titles Manager leads the daily operations of the title department, ensuring all vehicle titles are accurately inventoried, processed efficiently, and compliant with state and federal regulations. This role is responsible for managing a team of title specialists and fostering strong relationships with external vendor partners to support seamless title processing and service excellence.
Responsibilities
- Manage a team of title clerks by providing ongoing training, mentorship, and performance evaluations to ensure high levels of accuracy and productivity.
- Supervise the end-to-end processing of vehicle titles, ensuring strict adherence to all state and federal regulations.
- Serve as the primary liaison with lienholders, state motor vehicle departments, dealerships, and third-party vendors to facilitate title transfers and resolve complex issues.
- Implement and maintain a robust title inventory and filing system to ensure all titles are accurately tracked and accounted for.
- Investigate and resolve title-related discrepancies, including missing documents, incorrect information, and lien release challenges.
- Track and report on daily service levels, including staffing efficiency, response times, and task volumes by monitoring queues, phone activity, and workflow metrics.
- Partner with senior leadership, servicing teams, and cross-functional departments to identify and implement strategies that drive operational improvements.
- Collaborate with the compliance team to support title audits and ensure regulatory standards are consistently met.
- Lead and support testing initiatives related to core system upgrades, updates, and process enhancements to improve operational efficiency.
- Ensure timely updates to Standard Operating Procedures (SOPs), and develop new SOPs as needed to reflect evolving processes and best practices.
Requirements
- 5 years’ experience focused on auto title processing.
- Minimum of 2 years in a leadership role.
- Experience with dealerships preferred.
- Proficient in Excel, PowerPoint and Word.
- Proficient in Velocity, DNA and ARCos systems.
Experience Level
- 5 years’ experience focused on auto title processing
- Minimum of 2 years in a leadership role
Education Level
- College Degree Preferred
Salary/Compensations
- $94,570.00 - $113,484.00 annually
Benefits
- Medical, dental, and vision coverage
- Life and disability insurance
- Voluntary benefit programs
- 401(k) plan with employer match
- Reimbursement and wellness programs
- Annual performance-based bonus
- Competitive 401(k)
- Tuition and fitness reimbursement programs
- Flexible work options
- Volunteer opportunities
- Executive “Water Cooler Chats”
- Clubs, sports, and social events
- Food truck days
About the Company
- FourLeaf Federal Credit Union (FourLeaf) has been committed to the financial well-being of our members for over 80 years. Through our full range of competitive savings and loan products, you can trust us in every step of your financial journey. From applying for a credit card to closing on your mortgage to opening your child’s first savings account, FourLeaf is here to help you reach your financial goals.
- We are proud to be an award-winning place to work! Some of our recent recognitions include Certified Great Place to Work 2024-2025, America’s Greatest Midsize Workplaces 2025, and Fortune’s Best Workplaces in Financial Services & Insurance 2024.
- As a credit union, our vision is to enrich the lives of our members, employees, and communities. Since 2002, we have been an integral community partner through our charitable giving and community development programs in New York and beyond.