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About the Role

Chime is seeking a Senior MarTech Manager, Communications to enhance the technology powering member communications across various channels. This role involves serving as the MarTech lead for communications, leveraging expertise in Braze and the broader communications technology ecosystem, and contributing to the overall MarTech platform strategy. You will collaborate with Marketing, Product, Engineering, and Data teams to translate business needs into scalable solutions, optimize the technology stack, and develop new capabilities. This is a senior individual contributor position requiring technical depth, systems thinking, and cross-functional influence.

Responsibilities

Serve as MarTech lead for Braze and the broader communications vendor ecosystem, managing integrations, audience syncing, and data flows, and troubleshooting issues to ensure messaging technology operates reliably and at scale.
Partner closely with Marketing, Product, Engineering, and Data teams to translate business needs into technical requirements, identify capability gaps, and deliver scalable technology and automation solutions.
Manage vendor relationships, performance, and roadmap alignment, including leading vendor evaluations and RFPs, piloting new capabilities, identifying consolidation opportunities, and driving build-vs-buy recommendations.
Identify and advance opportunities to apply AI across the communications operational workflow and marketing technology stack.
Drive greater value from communications technology across orchestration, personalization, experimentation, audience activation, and content.
Establish MarTech governance and best practices, including measures of platform health, integration reliability, data quality, adoption, and vendor performance.

Requirements

8+ years of experience in marketing technology, CRM/lifecycle technology, product management, marketing automation or engineering, or a related technical field.
Deep hands-on expertise with Braze, including integrations, orchestration, personalization, data structures, and platform configuration.
Strong understanding of communications technology architecture and technical fluency with APIs, schemas, events and triggers, integrations, identity and audience syncing, and data flows.
Experience translating marketing needs into technical requirements, and partnering with and influencing Product, Engineering, Data, and/or vendors to deliver scalable capabilities.
Experience managing strategic technology vendors and leading RFPs, pilots, and build-vs-buy assessments.
Strong systems thinking and troubleshooting skills, with experience diagnosing communication failures across events, data, integrations, and platforms and driving issues to resolution.
Strong cross-functional communication and influence, with the ability to bridge marketing and technical audiences.
Experience evaluating AI-enabled capabilities and turning promising use cases into measurable pilots, workflows, or automations.

Skills

Braze
APIs
Schemas
Events and triggers
Integrations
Identity and audience syncing
Data flows
AI capabilities

Location

Onsite

Work Type

Full-time
Hybrid

Experience Level

Senior

Salary/Compensations

$153,000 - $200,000

Benefits

Bonus
Competitive equity package
Backup child, elder, and pet care
Subsidized commuter benefits
Comprehensive health, financial, and wellbeing benefits
Generous vacation policy
Company-wide paid days off
1% of time off to support local community organizations
Annual wellness stipend
Up to 22 weeks of paid parental leave for birthing parents
12 weeks of paid parental leave for non-birthing parents
Access to family planning reimbursement

About the Company

Chime is a financial technology company focused on providing helpful, easy, and free core banking services. They empower members to achieve financial progress through user-friendly tools and intuitive platforms. The company is driven by a mission to help everyday Americans unlock their financial potential and is composed of problem solvers, dreamers, and builders who are obsessed with their members. Chime values boldness, big dreams, risk-taking, collaboration, diverse perspectives, and honest feedback, fostering an entrepreneurial culture where employees act as stewards of the company's mission. Integrity is a core value guiding all business aspects.
Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

Equal Opportunity

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances.
We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws.
If you have a disability or special need that requires accommodation during any stage of the application process, please contact: accommodations@chime.com.