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About the Role
Join ResProp Management at an exciting time as we take over the management of a new apartment community in South Austin. This role offers a great opportunity to play a key part in establishing a strong team, building resident relationships, and setting the tone for the community's future. We are seeking a motivated, hands-on individual eager to make an impact and contribute to delivering an exceptional resident experience while driving community success.
Responsibilities
- Serve as a leader for leasing consultants by applying creative sales strategies to motivate the team and reach occupancy goals.
- Maintain resident ledgers, including posting rent payments and issuing charges, concessions, and final account statements.
- Initiate lease violations, late rent notices, and evictions as needed.
- Assist Property Manager with Accounting Month End.
- Assist with the leasing process from tour to move-in, including closing the sale, completing lease documents, and inspecting apartments to ensure an excellent resident move-in experience.
- Understand the value of property features as they relate to prospective resident needs.
- Support occupancy and retention goals by following up with potential and current residents.
- Build resident relationships through courteous and timely responses to needs and concerns.
- Promote resident satisfaction and retention by responding to complaints, questions, and requests promptly, and taking appropriate action to resolve service issues.
- Collaborate with teammates to plan and organize resident events.
- Train and develop teammates, providing on-the-job training to leasing consultants and scheduling company training.
- Visually inspect and prepare the entire property daily for cleanliness, including office, models, compactor, vacants, curb appeal, and amenity areas.
- Inspect and touch up model and vacant units.
- Maintain work area and office cleanliness.
- Manage in-house bad debt collections.
- Assist in managing the client/owner relationship by meeting with owners, conducting community tours, providing performance updates, and responding to owner requests.
- Process resident move-outs by reviewing lease terms and notice requirements, applying appropriate fees, and processing dispositions according to procedures and legal requirements.
Requirements
- At least one year of leasing experience in residential property management.
- Ability to work a varied schedule including weekends and holidays as required.
- Cheerful attitude and focus on customer service.
- Strong written and verbal communication skills.
- Tech savvy; able to learn and work with property management applications.
- Proficiency in Sales, Leasing, Closing, Delinquency Management, and Renewal Management.
- Applicants will be required to pass a background check and reference check prior to their first day to verify employment eligibility.
Skills
- Sales
- Leasing
- Closing
- Delinquency Management
- Renewal Management
- Customer Service
- Communication
Location
- 6201 Sneed Cove, Austin, TX 78744
Work Type
- Full-time
Experience Level
- 1+ year leasing experience
Education Level
- Bachelor's degree preferred
Salary/Compensations
- Competitive salary
Benefits
- Medical, Dental, & Vision Benefits
- 401(k) retirement plan
- Competitive Paid Time Off
- Discounted rent at any properties owned by ResProp Management
- Opportunities for Profit Sharing
About the Company
- ResProp Management helps people find apartment homes and builds communities.
- We are a multi-family property management company serving people, community residents, and owners.
- Founded in 2010, we have grown to over 20,000 units and continue to expand.
- Our success is attributed to our focus on servant leadership and commitment to hiring top talent from innovative companies within and outside the multifamily industry.