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About the Role
Zeta is seeking an Associate or Manager of Specialty Operations to design and execute efficient systems for specialty programming, ensuring programs run seamlessly at scale. This role supports the network of schools with day-to-day operations, focusing on equitable access to world-class learning opportunities.
Responsibilities
- Own the day-to-day operations of Zeta’s specialty programming, managing enrollment, schedules, procurement, inventorying, logistics, and communications with precision.
- Design and refine systems and structures that make specialty programming consistent and scalable across all schools.
- Manage data effectively by tracking enrollment, usage, and outcomes in spreadsheets and dashboards, and surfacing insights to continuously improve programming.
- Collaborate closely with school-based operations teams (SBOT), Operations Directors, and school leaders to ensure programming runs smoothly at every school.
- Serve as the first point of contact for schools on operational questions regarding our specialty programs, and surface feedback to address across the organization.
- Coordinate with external vendors and partners to deliver excellent programming that expands opportunities for students.
- Represent specialty programming with clarity and confidence, bringing strong organizational presence when interfacing with leaders, staff, and vendors.
- Wear multiple hats as a part of a lean scale-up team, supporting the work of others on the team and taking on new projects and tasks as needed.
Requirements
- Bachelor’s degree
- At least 2 years of experience
- Proven track record of designing and executing efficient systems
- Proven track record of ensuring programs run seamlessly at scale
- Background working in schools
- Experience with Salesforce or similar CRM systems
- Experience using AI or automation tools to improve operational efficiency
- Work authorization is required (candidate must have permanent authorization to work in the U.S.)
Skills
- Designing and executing efficient systems
- Ensuring programs run seamlessly at scale
- Service-oriented mindset
- Managing enrollment
- Managing schedules
- Managing procurement
- Managing inventorying
- Managing logistics
- Managing communications
- Data management
- Tracking enrollment
- Tracking usage
- Tracking outcomes
- Surfacing insights
- Collaboration
- Vendor coordination
- Organizational presence
Location
- 425 Westchester Ave., Bronx, NY 10455
Work Type
- In-person
- Optional remote days
- Remote flexibility during academic calendar breaks
Experience Level
- Associate
- Manager
Education Level
- Bachelor's degree
Salary/Compensations
- $70,000 - $100,000
- Annual discretionary, merit-based performance bonus
Benefits
- Comprehensive and affordable medical, dental, and vision plans
- Flexible spending accounts for eligible medical purchases and commuter expenses
- 403(b) retirement plan with matching contributions
- Competitive compensation
- Monthly stipend for wellness and lifestyle expenses
- 4 live therapy sessions per month through Talkspace
- Free Headspace subscription
- MacBook Air
- Specified monthly reimbursement for use of mobile phone
- Fully stocked teacher workrooms with favorite snacks and Nespresso machine
- Zeta swag, team outings, and NYC’s finest sweet treats
- Books for professional development
- Clear pathway to professional growth
- Consistent feedback and support from managers and teammates
- Community Circle practice
- Interactive Mindfulness and DEIJ programming
About the Company
- Zeta pursues an unprecedented combination of high academic achievement and social-emotional development for students.
- Zeta insists that every student receives a world-class education while fostering a love for learning.
- Zeta is passionate about changing the landscape of public education in New York City and beyond.
- Zeta operates multiple elementary, middle, and high schools in the Bronx, Upper Manhattan, and Queens.
- Zeta plans to grow and open 1-2 schools each year.
- Zeta's specialty program is a cornerstone of their next-generation school design that engages students in whole child learning through participation in specialty programs.
- Zeta teammates are lifelong learners who live with child-like joy and a deep sense of purpose.
- Zeta disrupts the status quo and tackles problems together.
- Zeta's team stands united by their commitment to a limitless future for every child.
- Zeta's team is comprised of top talent with incredible schooling and private sector experience.
Equal Opportunity
- Equity is at the heart of our mission.
- We have a deep commitment to pursuing diversity and striving for equity.
- Zeta is an equal opportunity employer.
- Candidates of all backgrounds are encouraged to apply.