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About the Role

The Site Reliability Associate (SRA) is a specialized role within software engineering focused on maintaining highly reliable and scalable software systems. SRAs execute tasks to maintain the health of applications and services, ensuring smooth and reliable operation with excellent user experience. This is an excellent opportunity for recent graduates.

Responsibilities

Monitor system performance and availability, and take actions to rectify issues identified.
Respond promptly to incidents following predefined plans and procedures, including batch jobs, message queues, system integration components, and end-user reported incidents.
Analyze root causes of incidents following incident response plans.
Prevent future occurrences of incidents by fixing root causes and recovering damaged data.
Build effective monitors and alerts to discover errors.
Use development tools to analyze root causes of problems.
Develop tools that monitor the ecosystem and enable self-diagnosis.
Adopt best practices and continuously improve systems and processes to enhance reliability and performance.

Requirements

Diploma or degree in Computer Science, Information Technology, Software Development, or a related field, or an equivalent combination of education and practical experience.
Knowledge in software engineering, with proficiency in one or more programming languages.
Knowledge in system administration and managing production environments.
Proficiency in using monitoring and logging tools to track system performance and discover errors.
Strong problem-solving and troubleshooting skills.
Excellent communication and collaboration skills to work with cross-functional teams effectively.
Knowledge of cloud computing platforms and infrastructure-as-code tools is an asset.
Subject to a Background check as a condition of employment.
Rotational on-call schedule, with shifts during evenings and weekends.
Extended work hours, including evenings and weekends, will be required.

Skills

Software engineering
Programming languages
System administration
Production environments management
Monitoring tools
Logging tools
Problem-solving
Troubleshooting
Communication
Collaboration
Cloud computing platforms
Infrastructure-as-code tools

Location

Remote-Based

Work Type

Regular Full-Time
Remote-Based

Experience Level

Recent graduates

Education Level

Diploma or degree in Computer Science, Information Technology, Software Development, or a related field, or an equivalent combination of education and practical experience.

Salary/Compensations

$50,280 to $83,800

Benefits

Training and development opportunities
Flexible work options
Paid time off
Physical and mental health programs
Supportive workplace culture
Paid volunteer days
Competitive salary
Incentive programs
Comprehensive total rewards package
Group retirement savings plans
Pension
Benefits (health and wellness, dental, disability and life coverage)
Mental health support
Employee assistance program

About the Company

CGL is a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society.
The team prioritizes people, ensuring a strong culture and development opportunities that enable the team to thrive and live the company purpose.
The company fosters a culture where employees care passionately about each other, clients, and communities.