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About the Role
The Hello Host is the initial point of contact for colleagues and guests at our customer’s site, acting as the “face” of our client. This role is responsible for delivering an incredible welcoming experience in our reception area making each encounter fun, exciting and personal. They consistently deliver high-caliber customer service.
Responsibilities
- Provides a gracious arrival experience for all colleagues and guests, ensuring they feel welcome and their needs are taken care of in a fun, friendly and professional manner at all times
- Delivers world-class experiences that will leave a lasting, positive first impression
- Catters for the needs of colleagues and visitors while demonstrating genuine care
- Ensures a seamless experience through the use of technology to support visitor registration, meeting room bookings, guest arrival, special requests and any other needs a colleague may have throughout their day
- Develops relationships through personalized encounters and proactive assistance
- Advises colleagues and guests by maintaining employee and department directories, giving instructions and making warm connections
- Maintains safe and clean reception area by complying with procedures, rules and regulations
- Captures individual preferences of colleagues and guests for future visits and thinks creatively of ways to accommodate any special requests
- Develops relationships with colleagues and proactively gathers information on their needs to identify customer and SPS services that ensure total satisfaction
- Proactively communicates with the Workplace Experience team and other service groups to ensure a “one-team” ethos
Requirements
- Proven track record of providing stellar support to customers
- Great telephone skills and verbal communication
- Proven ability to function successfully within a strong team environment
- Good interpersonal skills
- Can effectively communicate and relate to all levels within and outside the organization
- Creates and builds positive and productive relationships
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
- Ability to walk, bend, kneel, stand and/or sit for an extended period of time
- Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc)
- Ability to lift or move 40 lbs. or greater frequently
Skills
- Strong computer proficiency skills (Word, Excel, PowerPoint)
Location
- New York, New York, United States
Work Type
- On-site
Experience Level
- 2-3 years of customer service experience in reception/hospitality/retail
Education Level
- High School Diploma (or equivalent)
Salary/Compensations
- $28—$28 USD
Benefits
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
- Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
- Bonuses: Are available for employee and client referrals for current employees.
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
About the Company
- SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
- Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
- Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
Equal Opportunity
- At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
- SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
- SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.