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About the Role
The Patient Navigator, Health Justice Mobile supports patient engagement, registration, insurance verification, care coordination, and linkage to services for individuals served through Community Healthcare Network's (CHN) Health Justice Mobile Program. The Patient Navigator works under the supervision of the Program Manager and serves as a key point of contact for patients accessing services through the mobile unit.
Responsibilities
- Greet, engage, and support patients accessing services through the Health Justice Mobile Program.
- Complete patient registration, intake, demographic updates, and required documentation in the electronic medical record.
- Conduct outreach and follow-up calls to encourage appointment attendance, continuity of care, and successful linkage to services.
- Verify health insurance eligibility and coverage and connect patients to the appropriate CHN staff for assistance with insurance-related questions and concerns.
- Schedule appointments, coordinate follow-up visits, and help patients connect to CHN providers and community-based services.
- Assist with patient flow on the mobile unit to support timely, respectful, and efficient service delivery.
- Provide information about available health, mental health, sexual health, and supportive services in a clear and culturally responsive manner.
- Maintain accurate records, protect patient confidentiality, and comply with agency policies and applicable regulatory requirements.
- Collaborate with the Program Manager, clinical staff, and community partners to resolve barriers to care and support patient needs.
- Assist with preparation of program reports by maintaining accurate patient service, referral, and follow-up information.
- Perform other related duties as assigned.
Requirements
- High school diploma or equivalent required.
- Experience working in a health care, mental health, community health, or human services setting required.
- Experience using an electronic medical record system, registering patients, and verifying health insurance preferred.
- Experience serving underserved, justice-involved, or vulnerable populations preferred.
Skills
- Patient engagement
- Registration
- Insurance verification
- Care coordination
- Linkage to services
- Electronic medical record system usage
- Patient outreach
- Appointment scheduling
- Cultural responsiveness
Location
- Brooklyn
- Queens
- Manhattan
- Bronx
Work Type
- Full-time
Experience Level
- Entry-level
- Mid-level
Education Level
- High school diploma or equivalent
- Associate degree or coursework in health, human services, public health, social work, psychology, or a related field preferred
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plans
- Employee assistance programming
About the Company
- Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services.
- Our network is made up of 14 federally qualified health centers throughout Brooklyn, the Bronx, Queens, and Manhattan, along with a fleet of mobile vans that bring health services to underserved people in need throughout New York City.
- We provide judgment-free, high-quality healthcare, without regard to race, religion, orientation, gender identity, immigration status or ability to pay. We turn no one away.