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About the Role
As a Patient Coordinator, you will be responsible for ensuring that appropriate patient treatment plans are followed. You will coordinate follow-up care plan needs for patients by scheduling appointments or enrolling members in programs, and assess member compliance with medical treatment plans via telephone or through on-site visits.
Responsibilities
- Create a customer-friendly environment utilizing exemplary customer service skills.
- Greet patients upon entry to the unit, obtain demographic information from patients and family, and pre-register patients scheduled for the unit.
- Support the operational flow of the infusion unit and maintain a well-organized and friendly environment.
- Interview patients to complete documents, case histories, and forms such as intake and insurance forms.
- Compile and record medical charts, reports, and correspondence using a computer and various software programs.
- Transmit correspondence and medical records by mail, email, or fax.
- Schedule and confirm patient diagnostic appointments, surgeries, and medical consultations.
- Communicate appropriately with PAT and patient access for pending procedures.
- Answer telephones and direct calls to appropriate staff.
- Receive and route messages and documents such as laboratory results to appropriate staff.
- Maintain medical records, technical library, and correspondence files.
- Perform various clerical and administrative functions such as ordering and maintaining an inventory of supplies.
- Retrieve and enter patient lab results and medication profiles, including follow up on any additional required or outstanding documentation.
- Complete patient charts upon discharge along with documenting patient care-related activities and maintaining patient records.
- Manage all paperwork or supportive documentation required for performing effective billing and forwards to billing department.
- Communicate effectively to patients regarding procedural instructions.
- Communicate effectively with referring physician offices and acquire all required documentation needed to schedule procedures.
- Assist with all other duties as required.
Requirements
- Experience with word processing and computer databases required.
- Strong oral and written, multitasking, detail oriented, organizational, customer service and interpersonal skills.
- High school diploma or GED required.
- One year of office experience required; two years preferred.
Skills
- Word processing
- Computer databases
- Oral communication
- Written communication
- Multitasking
- Detail oriented
- Organizational skills
- Customer service
- Interpersonal skills
- Scheduling
- Computer software programs
Location
- Suffolk, NY
Work Type
- Full-time
- Days
Experience Level
- 1-2 years scheduling experience in a medical office or a healthcare setting (preferred)
Education Level
- High school diploma or GED
Salary/Compensations
- $40,260.72 - $53,787.64 Annually
About the Company
- NYU Langone Hospital—Suffolk is a 306-bed medical center, providing care to residents of eastern Long Island.
- The hospital facility is home to the Knapp Cardiac Care Center—an advanced heart disease diagnostic and treatment facility—as well as a modern ambulatory surgical pavilion with specialized services including women's imaging, a sleep laboratory, and bariatric surgery.
- Our Provisional Level 2 Trauma Center delivers comprehensive and specialized care for patients with traumatic injuries.
- The Stroke Center at NYU Langone Hospital—Suffolk is designated by the New York State Department of Health as a Primary Stroke Center, with expert neurologists available to provide treatment 24 hours a day, 7 days a week.
- Additionally, NYU Langone Hospital—Suffolk has multiple outpatient sites, including an outpatient wound care center, a hemodialysis center, and various primary care and specialty offices.
- NYU Langone Hospital—Suffolk provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
Equal Opportunity
- NYU Langone Hospital—Suffolk is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment.
- All qualified individuals are encouraged to apply and will receive consideration.
- We require applications to be completed online.
- View Know Your Rights: Workplace discrimination is illegal.