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About the Role

The Bell Attendant is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. This role also involves assisting hotel guests with luggage during arrival and departure.

Responsibilities

Maintains a pleasant, friendly, and professional demeanor with all guests, co-workers, and clients.
Acknowledges and greets guests within five feet with a professional and friendly demeanor.
Uses guest last names during interactions.
Uses the salutation of the day and welcomes guests to the location.
Practices proper Towne Park phone etiquette.
Posts up in designated areas when not completing tasks.
Conducts thorough room presentations for guests.
Assists guests with room changes when needed.
Maintains an in-depth knowledge of the hotel's rooms, meeting facilities, and public areas.
Opens all vehicle and hotel doors for guests.
Assists guests with directions, taxis, reservations, and other inquiries.
Provides information to guests about the hotel, meeting rooms, amenities, and local attractions.
Assists guests with transportation to off-site locations using only approved taxi cab or transport services.
Correctly tags individual bags for storage in the bell storage area.
Assures all guests and luggage are safely transported to and from assigned destinations.
Continually monitors and maintains cleanliness and order of the guest services area.
Delivers messages, items, and/or guest amenities as requested.
Completes all tasks in a timely manner as instructed by the Account Manager.

Requirements

Must complete the Wheelchair Safety Training course provided by Towne Park.

Skills

Knowledge of principles and processes for providing customer and personal services.
Must be able to read and write standard English language.
Must be able to read and comprehend simple instructions, short correspondence, and memos.
Must be able to write simple correspondence.
Must be able to effectively present information in one-on-one and small group situations to guests, clients, and other employees of the organization.
Ability to add and subtract three-digit numbers and to multiply and divide with 10s and 100s; ability to perform these operations using units of American money.
Ability to understand 24-hour and military time systems.
Ability to understand rates applicable to time passed.

Work Type

Full-time

Experience Level

One to three months related experience and/or training

Education Level

High school diploma or general education degree (GED)

Salary/Compensations

$9-$10 per hour plus cash tips daily

Benefits

Accident insurance
Critical illness insurance
Hospital indemnity insurance
Telemedicine benefits
401k retirement savings plan

About the Company

Towne is an exceptional arrival through departure experience company.
With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover.
Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year.
For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities.
For more information, visit www.towne.com and follow us on LinkedIn.