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About the Role

Arch Telecom is seeking a Retail Store Manager (RSM) to lead a retail team, embody the brand, and create excitement around products and services. The RSM will focus on building customer relationships, uncovering needs, and recommending device and service solutions in a fast-paced environment.

Responsibilities

Lead by example, demonstrating actions for team success.
Assist customers throughout their shopping journey across multiple channels.
Explore individual customer needs and provide product demonstrations.
Oversee all store functions, including sales and inventory, to meet or exceed sales goals.
Implement new store programs and initiatives.
Sell personalized solutions, including accessories and IoT devices.
Ensure the store is well-maintained and presented.
Approach service and sales with patience, honesty, and empathy.
Become proficient in digital tools for customer interactions and onboarding.
Demonstrate network coverage and plan benefits.
Redefine wireless services through device and account inspection, review, and troubleshooting.
Complete trainings on in-store experience, new skills, processes, and systems.
Build relationships with and partner with employees across channels to collectively own the customer experience and resolve issues.
Identify and handoff small business leads.
Develop strong peer relationships and accountability for company success.
Provide first-class customer experience.

Requirements

Leadership experience.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to lead a team, share best practices, serve customers, and provide resolutions.
Effectiveness in operational, financial, and performance management.
Amazing communication skills for team and customers.
Prior wireless sales experience.
Be at least 18 years of age.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25lbs.
Reliable transportation.
Full Time (45 hours) availability.

Skills

Sales
Customer Service
Leadership
Communication
Operational Management
Financial Management
Performance Management
Inventory Management
Product Demonstration
Relationship Building

Location

NEW YORK | E 116th St [4268] - New York , NY

Work Type

Full Time

Experience Level

Prior wireless sales experience
Leadership

Education Level

High school degree or GED

Salary/Compensations

$60000.00 - $100000.00 Base+Commission/year

Benefits

Employee Stock Ownership Program (ESOP)
Competitive salary pay
Bonus earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
Discounted T-Mobile Cell Phone Plan
Health Benefits for Full Time Employees

About the Company

We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S.
Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology.
A recognized leader in the wireless retail industry, consistently delivering solutions and service customers demand.

Equal Opportunity

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!