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About the Role

Arch Telecom is seeking a Retail Store Manager (RSM) to lead a retail team, embody the brand, and create excitement around products and services. The RSM will focus on customer needs, build relationships, and provide expert recommendations for device and service solutions in a fast-paced environment.

Responsibilities

Lead by example and demonstrate best practices for the team.
Assist customers throughout their shopping journey, both online and in-store.
Provide hands-on demonstrations of the latest technology.
Ensure store sales goals are met or exceeded.
Oversee all store functions, including sales, inventory, and new program implementation.
Sell personalized solutions, including accessories and IoT devices.
Maintain store appearance and readiness.
Approach service and sales with patience, honesty, and empathy.
Become proficient in digital tools for customer interactions and onboarding.
Educate customers on network coverage, plans, and services.
Redefine wireless services through device and account inspection, review, and troubleshooting.
Complete training on in-store experience, new skills, processes, systems, and resources.
Build relationships and partner with employees across channels to collectively own the customer experience.
Resolve customer issues to create a seamless environment.
Identify and handoff small business leads.
Develop strong peer relationships and foster accountability for company success.
Provide first-class customer experience.

Requirements

Leadership experience.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to lead a team, share best practices, serve customers, and resolve issues.
Effectiveness in operational, financial, and performance management.
Strong communication skills for team and customers.
Prior wireless sales experience.
Be at least 18 years of age.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25lbs.
Reliable transportation.
Full Time (45 hours) availability.

Skills

Sales
Customer Service
Leadership
Communication
Operational Management
Financial Management
Performance Management
Wireless Sales

Location

FLUSHING, NY

Work Type

Full Time

Experience Level

Prior wireless sales experience
Leadership experience

Education Level

High school degree or GED

Salary/Compensations

$60000.00 - $100000.00 Base+Commission/year

Benefits

Employee Stock Ownership Program (ESOP)
Competitive salary pay
Bonus earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
Discounted T-Mobile Cell Phone Plan
A culture of care & excellence
Health Benefits for Full Time Employees

About the Company

National Wireless Preferred Retailer for the #1 Mobile provider in the country.
Operates over 200 retail stores across the U.S.
In business since 1993, providing superior service and quality wireless products.
Recognized leader in the wireless retail industry.

Equal Opportunity

Diversity & Inclusion is a foundational principle of Arch Telecom.
Embracing a diverse workforce is a significant contributor to our success.
Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve.
We embrace the diversity that makes our employees unique, and we welcome everyone to our team.
YOU BE YOU!