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About the Role

The Tenant Services Coordinator provides direct care services and referrals to single, near-elderly, adult households at the 315 West 94th Affordable Housing Services Program. This role works with the Assistant Site Director to promote continued stable living for households on their caseload.

Responsibilities

• Coordinate day-to-day on-site services for tenants on caseload of approximately 20-25 households, ensuring service provision aligns with RiseBoro’s mission.
• Complete needs assessments and develop tenant-centered support plans, periodically reviewing and documenting progress.
• Provide case management, assistance, and advocacy, including information and referrals to community services.
• Ensure tenants maintain housing subsidy and benefits required for permanent housing.
• Assist tenants in obtaining and maintaining government benefits, conducting advocacy as needed.
• Facilitate opportunities for tenant engagement through educational workshops and social activities to help tenants develop informal support networks.
• Educate residents on available on-site services and community resources.
• Prepare and maintain up-to-date records and resident files, including personal and eligibility information, services provided, and correspondence.
• Conduct monitoring services through visits and telephone calls, and periodic inspections with property management.
• Collaborate with community partners to ensure residents can age in place, coordinating home care services and discharge planning.
• Communicate with property management and maintenance staff regarding resident issues and incidents.
• Participate in case conferences and coordinate with program staff for tenant and programmatic success.
• Monitor recreational activities such as art, yoga, and gardening sessions.
• Additional responsibilities may be added as the position evolves.

Requirements

• Team player willing to work with a diverse population.
• Ability to problem-solve and work independently.
• Experience working with the homeless population and/or seniors and older adults with comorbid substance abuse, mental health, medical health, or related diagnoses.
• Six months or more of human service experience preferred.
• Flexible schedule to accommodate weekend and evening hours as needed.
• Commitment to RiseBoro’s mission.

Skills

• Translation (as needed)

Location

• 143-06 135TH AVENUE - JAMAICA, NY

Work Type

• Full Time

Experience Level

• Six months or more of human service experience preferred

Education Level

• Bachelor’s Degree required
• Degree in social work, psychology, or a related field is preferred
• Bilingual in Spanish and English required

Salary/Compensations

• $29.67 - $32.97 Hourly

About the Company

• RiseBoro’s mission is to unleash the potential of communities to thrive, no matter the odds.

Equal Opportunity

• RiseBoro provides equal employment opportunity to all employees and applicants for employment without regard to race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law.
• This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination.
• RiseBoro makes reasonable accommodations based on religion and/or disability as required by law.