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About the Role
As the Product Manager for Student Experience, you will own the product that guides adult learners through their entire journey, from onboarding to graduation and certification. You will rethink how outcomes are delivered and build experiences to improve student completion, certification pass rates, and job placement.
Responsibilities
- Own the product strategy and roadmap for the end-to-end student experience for both D2C and B2B2C business.
- Challenge assumptions about student learning and progress to improve outcomes.
- Partner with the Student Experience team to identify student challenges and determine solutions.
- Conduct regular student interviews and feedback sessions to inform product development.
- Manage an experimentation program using A/B tests and prototypes.
- Collaborate with design and engineering to deliver intuitive, mobile-friendly experiences.
- Utilize AI and automation for personalized support at scale.
- Define and track success metrics for student engagement, retention, completion, satisfaction, and job placement.
Requirements
- 10+ years of product management experience, with a strong track record building consumer-facing products.
- Proven success in moving engagement, retention, or conversion metrics for a large user base.
- Strong product fundamentals including structured discovery, hypothesis-driven experimentation, prioritization, roadmap ownership, and documentation.
- Deep user focus and ability to translate qualitative insights and data into product decisions.
- Comfort working with complex data sets and writing SQL for insights.
- Exceptional stakeholder management skills.
- Ability to articulate tradeoffs, make decisions with imperfect information, and identify 80/20 solutions.
- Excellent written and verbal communication skills.
Skills
- Product Management
- Consumer-facing products
- User engagement
- User retention
- Conversion metrics
- Structured discovery
- Hypothesis-driven experimentation
- Prioritization
- Roadmap ownership
- Documentation
- User research
- Data analysis
- SQL
- Stakeholder management
- Communication
Location
- NYC
- SoHo, NYC
Work Type
- Hybrid
- Onsite
Experience Level
- 10+ years of product management experience
Salary/Compensations
- Staff I - $191,000-$241,000
- Staff II - $201,000-$254,000
Benefits
- Benefits package
- Equity (ISOs) package
About the Company
- Stepful is a workforce platform redefining how America's largest health systems build, train, and retain their talent.
- Stepful has trained over 32,000 practice-ready healthcare workers since 2021.
- The company partners with leading healthcare institutions to address the national shortage of healthcare workers.
- Stepful aims to improve access to quality healthcare and healthcare career ladders.
- Students form talent pipelines for major employers like NY-Presbyterian, Mt. Sinai, HCA, Providence, CVS, and Walgreens.
- The company has partnerships with half of the top 10 health systems in the US.
- Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp.
- The company recently raised a $55M Series C led by Oak HC/FT.
- Stepful was named the #1 EdTech company in the U.S. by TIME for 2025.
- Core values include: Care first, Learn quickly, Build together, Own it.
Equal Opportunity
- Stepful is proud to be an equal opportunity employer.
- We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic.