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About the Role
Provides support to designated customers, managing orders from PO creation through delivery. Handles complex and non-routine customer inquiries primarily via email.
Responsibilities
- Processes complex orders based on customer requests.
- Checks pricing and availability of products.
- Partners with shipping department to ensure timely order completion.
- Proactively communicates any changes to the shipping schedule to customers.
- Utilizes CRM and other systems for tracking, information gathering, and troubleshooting.
- Manages complex orders involving multiple parts and coordinated shipments.
- Assists with warranty claims and replacement of damaged parts.
- Builds relationships with assigned customers.
- Answers questions from lower-level team members.
Requirements
- High school diploma or equivalent combination of education and experience.
- 3-5 years of related experience.
- Excellent written and verbal communication skills, including effective listening.
- Ability to learn and understand technical terminology.
- Ability to work in a fast-paced, goal-oriented environment.
- Ability to handle multiple tasks, stay organized, and focus on details.
- Limited knowledge of the organization, products, and/or services.
- Ability to navigate a computerized data entry system or other relevant applications.
Skills
- Communication skills
- Listening skills
- Technical terminology comprehension
- Multitasking
- Organization
- Attention to detail
- Computerized data entry
- CRM systems
Work Type
- Salaried non-exempt
Experience Level
- 3-5 years
Education Level
- High school diploma or equivalent
Salary/Compensations
- $61,000 - $77,000 annually
Benefits
- Overtime pay
- Bonus eligibility
- Tuition reimbursement
- Medical insurance
- Dental insurance
- Vision insurance
- Prescription drug coverage
- 401(k) retirement plan
- Short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- Life insurance
- Long-term disability insurance
- Up to 12 days paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 12 paid holidays
- 3 floating holidays
About the Company
- Lennox's Core Values of Integrity, Respect & Excellence are ingrained in the organization's culture.
- Lennox is a global community that values each team member’s contributions.
- Lennox is committed to recruiting, developing, and retaining talented individuals from a wide range of backgrounds.
- Team members can take pride in Lennox's brands and be part of something special.
Equal Opportunity
- As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success.