Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Client Manager role.
Rezi rewrites your resume against Allied Universal's job description. Free.
Tailor your resume to this Client Manager role.
Rezi rewrites your resume against Allied Universal's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Client Manager posting at Allied Universal — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Client Manager posting at Allied Universal — free, in seconds.
About the Role
As a Client Manager, you will build long-term meaningful client relationships and lead front-line employees delivering security services. You will drive operational metrics and deliver world-class services by promoting strong employee engagement, aligning with our iCARE Leadership approach to be an employer of choice.
Responsibilities
- Hire, develop, and retain front-line staff, including Security Officers, Field Supervisors, and Operations Managers.
- Utilize Allied Universal’s AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics.
- Drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability.
- Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets.
- Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans.
- Develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction.
- Deliver high-quality service to clients while maintaining industry standards, company policies, and regulatory requirements.
- Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries.
- Infuse core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into leadership approach.
Requirements
- Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization.
- Associate’s degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization.
- High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization.
- Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business.
- Minimum of two (2) years of experience driving operational goals.
- Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results.
- Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills.
- Proficiency in web-based applications and computer systems, including Microsoft Office.
- Knowledge of safety protocols and service deliverables.
- Ability to interpret financial data and use it to support decision-making.
- Understanding of financial principles, including budgeting and financial reporting.
- Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently.
- Excellent oral and written communication skills.
Skills
- Teamwork
- Innovation
- Agility
- Client relations
- Problem-solving
- Microsoft Office
- Safety protocols
- Financial data interpretation
- Budgeting
- Financial reporting
- Prioritization
- Deadline management
- Project management
- Oral communication
- Written communication
Experience Level
- 2+ years of professional level experience managing hourly employees
- 3+ years of professional level experience managing hourly employees
- 5+ years of professional level experience managing hourly employees
- 2+ years of experience driving operational goals
Education Level
- Bachelor's degree in criminal justice, business, or a related field
- Associate’s degree in criminal justice, business, or a related field
- High School diploma
Benefits
- Medical, dental, vision, basic life, AD&D, and disability insurance
- 401(k) plan, subject to eligibility requirements
- Eight paid holidays annually
- Five sick days
- Four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly
About the Company
- Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose.
- While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Equal Opportunity
- Allied Universal® is an Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.