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About the Role
As a Customer Engineer, you will provide hardware, software, and network technical support, including troubleshooting, staging, configuration, and ticket resolution for internal and external customers.
Responsibilities
- Perform technical work activities at customer site to meet business and customer requirements supporting IMAC activities.
- Image PC devices, manage assets and inventory, set up desks, relocate desktop technology, and deploy end-user infrastructure.
- Coordinate small teams delivering basic work packages in line with company processes.
- Document and report on work completed to ensure compliance with Company and Customer Procedures.
- Escalate issues in line with company processes and evaluate escalations to ensure customer demands are met.
- Provide customer service to internal and external customers for a consistent experience.
- Adapt quickly to dynamic team environments to maintain consistent effective contribution.
Requirements
- Proven experience in an IT Support Service environment.
- Highly organized with a strong attention to detail.
- Reliable, courteous, and flexible team player.
- Strong interpersonal, communication, and customer service skills.
- Utilize information systems, technology functions, and applications in line with IT industry standards.
- Routine administrative skills and familiarity with office productivity tools like Google Workspace or MS Office.
- Demonstrates awareness of health and safety at work.
- Able to meet the physical requirements of the job, including standing, walking, and lifting up to 50 pounds.
Skills
- Hardware support
- Software support
- Network support
- Troubleshooting
- Staging
- Configuration
- Ticket resolution
- IMAC activities
- Imaging PC devices
- Asset and inventory management
- Desktop technology relocation
- End user infrastructure deployment
- Team coordination
- Documentation
- Reporting
- Customer service
- Interpersonal skills
- Communication skills
- Google Workspace
- MS Office
Location
- Customer site
Work Type
- Full-time
Experience Level
- Proven experience in an IT Support Service environment
Benefits
- Competitive compensation plans
- Long-term career opportunities
- Attractive mix of benefit plans for health, future financial security, and peace of mind
About the Company
- Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations.
- We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business.
- We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide.
- In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.