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About the Role
Mastercard is seeking an experienced Employee Relations professional to join its Global Employee Relations team. This role will collaborate with People Business Partners, employment law, compliance, and business stakeholders to develop and implement ER best practices and processes that support a culture of decency and fairness, aligning with Mastercard values and local laws.
Responsibilities
- Provide expert advice to People Business Partners, managers, and employees on company policies and processes.
- Partner with internal employment counsel, compliance, and People Business Partners to manage employee relations issues and investigations.
- Investigate concerns, including complaints of discrimination, harassment, retaliation, and other work-related issues.
- Prepare investigative documentation, including interview notes and findings summaries.
- Prepare, track, and maintain appropriate investigation and reorganization data and documentation.
- Utilize a case management system to manage cases from intake to resolution.
- Provide and manage periodic reporting to relevant senior stakeholders.
- Establish strong cross-functional relationships at all levels and geographies.
- Provide ER advice and guidance to People Business Partners and managers in the UK, Ireland, and Europe on topics such as performance management, M&A, TUPE, disciplinary processes, absence management, and managing risk in employment terminations.
- Partner with relevant control functions on investigations and outcomes.
- Create insights from data to inform process improvements and drive a culture consistent with Mastercard values.
Requirements
- Experience working in complex, multi-national, matrixed, and fast-paced environments.
- Background in law (ideally legally qualified or with equivalent experience) with strong employment law capability.
- Market experience across UK and Ireland (broader European markets preferred).
- Deep Human Resources expertise with significant and demonstrable experience in Employee Relations.
- Proven ability to advise on a wide range of employee relations matters with sound judgment and a pragmatic approach.
- Strong project management capability with experience delivering global or cross-regional initiatives.
- Highly developed investigative, analytical, and problem-solving skills, with the ability to interpret and synthesize data effectively.
- Excellent interpersonal skills, demonstrating empathy, patience, tact, and professionalism.
- Exceptional attention to detail.
- Strong verbal and written communication skills.
- Responsible for information security, including abiding by security policies, ensuring confidentiality and integrity of information, reporting suspected violations, and completing mandatory security trainings.
Skills
- Employee Relations
- Employment Law
- Investigation
- Data Analysis
- Project Management
- Interpersonal Skills
- Communication Skills
Location
- London, Angel Lane
Work Type
- Hybrid (3 days per week in office)
Experience Level
- Experienced professional
Education Level
- CIPD qualification (or equivalent professional experience)
About the Company
- Mastercard is a global technology company in the payments industry.
- Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
- Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
- Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company.
- With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.