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About the Role
Reporting to the AVP, Operations, the Delegated Authority Manager will oversee the operational management of Delegated Underwriting Authority (DUA) programs. This role involves ensuring accurate data entry, supporting system setups, coordinating due diligence, and delivering performance reports. The position leads the DUA team and collaborates with internal departments and external partners.
Responsibilities
- Oversee the day-to-day operational management of DUA programs and related processes.
- Manage the translation, validation, and entry of premium bordereaux data submitted to TMCAN, ensuring compliance with applicable data standards and internal requirements.
- Partner directly with delegated authority partners and underwriters to resolve data-quality issues and ensure all required reporting is timely, accurate, and complete.
- Lead and complete due diligence for new DUA relationships and renewals, coordinating required reviews, documentation, and follow-up actions.
- Coordinate and take ownership of the necessary system setups for new and renewing DUA programs, including any testing and readiness activities.
- Prepare and deliver monthly and quarterly performance reports in collaboration with Underwriting, Finance, Actuarial, Claims, Compliance, and other internal stakeholders.
- Support audits of DUAs as required, including bordereaux reporting and data quality testing, sample selection of underwriting files for file review, etc.
- Develop, document, maintain, and monitor operational best practices for DUA programs.
- Lead and contribute to cross-functional initiatives with internal stakeholders to enhance the efficiency, scalability, and effectiveness of DUA operations and resolve operational or technical issues.
- Provide operational insight and recommendations to support the development and execution of TMCAN’s DUA strategy.
- Day-to-day management of the DUA Assistants; including mentoring, coaching, and performance discussions.
Requirements
- A bachelor’s degree
- Five to seven years of commercial insurance experience; experience with delegated underwriting authority programs is an asset.
- Demonstrated experience implementing strategic and operational initiatives within commercial insurance.
- Experience with binder management, bordereaux processing, and related insurance systems.
- Experience conducting due diligence for new DUA relationships and supporting ongoing oversight.
- Strong business analysis skills, including assessing business needs, defining and documenting requirements, evaluating change impacts, and communicating effectively with stakeholders.
- Excellent written and verbal communication skills.
- Demonstrated ability to lead, coach, and develop team members to achieve expected outcomes; previous people-management experience is preferred.
- Proven ability to build trusted relationships and collaborate effectively with internal stakeholders and external partners.
- Strong analytical skills, with the ability to interpret data, identify trends and issues, and recommend improvement opportunities.
- Excellent organizational, planning, and time-management skills, with the ability to manage competing priorities and meet deadlines.
- Proficiency in Microsoft Office applications, particularly Excel—including pivot tables and formulas—as well as Word, PowerPoint and Outlook.
- A high level of attention to detail, accuracy, and quality.
- Completion of, or progress toward, a Chartered Insurance Professional (CIP) or Fellow Chartered Insurance Professional (FCIP) designation is an asset.
Skills
- Delegated underwriting authority programs
- Binder management
- Bordereaux processing
- Insurance systems
- Due diligence
- Business analysis
- Written communication
- Verbal communication
- Leadership
- Coaching
- Team development
- Relationship building
- Collaboration
- Analytical skills
- Organizational skills
- Planning skills
- Time-management skills
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Attention to detail
- Accuracy
- Quality
Location
- Toronto
Work Type
- Hybrid
- Remote
Experience Level
- Five to seven years of commercial insurance experience
- Previous people-management experience is preferred
Education Level
- Bachelor's degree
- Chartered Insurance Professional (CIP) or Fellow Chartered Insurance Professional (FCIP) designation is an asset
Salary/Compensations
- $80,000 - $100,000
About the Company
- Tokio Marine Canada (TMCan) is a Canadian early-stage entrepreneurial commercial P&C insurer based in Toronto.
- We partner with select brokers to deliver tailored business insurance solutions across Canada.
- As part of the Tokio Marine Group, we are able to collaborate under a shared framework while maintaining autonomy and local decision-making.
- We support Canadian businesses in taking smart risks by delivering practical insurance solutions and exceptional service through trusted broker partnerships.
- At TMCan, we’re a relationship company. We value collaboration, innovation, and inclusion, where every voice matters and every team member makes an impact.
- We believe in flexibility, authenticity, and growth: because when our people thrive, so does our business.
- TMCan offers the unique opportunity to work side by side with senior leaders, gaining direct exposure to strategic decision-making and business planning.
- Our CARE values guide everything we do: Collaborative, Achieving Excellence, Responsive, Ethical & Respectful.
- Tokio Marine Canada was proudly recognized as one of the Best Places to Work in Canada by Canadian HR Reporter in 2024.
Equal Opportunity
- At TMCan, we are deeply committed to fostering a culture of equity, diversity, and inclusion.
- We strive to create a workplace where every individual is welcomed, respected, and valued for their unique identity and perspective.
- By embracing our differences and learning from one another, we aim to build a positive and empowering environment for all.