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About the Role

The Operations Coordinator supports the efficient execution of day-to-day airline operations by coordinating with internal departments, external partners, and regulatory bodies. This role is key to maintaining operational integrity, minimizing disruptions, and enhancing overall efficiency in a fast-paced environment.

Responsibilities

Support the Duty Officer in overseeing daily operations to ensure efficiency and compliance.
Monitor day-of-operations flights, proactively identifying and communicating delays or schedule changes.
Serve as the first point of contact for inbound crew and ground operations calls, directing inquiries and resolving operational issues promptly.
Coordinate in-flight service changes, including catering adjustments, on a per-flight basis.
Maintain operational software by ensuring accurate aircraft tail assignments and flight times.
Complete daily, weekly, and monthly Operations Coordinator checklists.
Ensure all APIS and GENDEC transmissions are completed accurately and in compliance with regulatory requirements.
Investigate and follow up with station personnel and flight crews to ensure accurate coding and documentation of flight delays.
Review Captain reports, addressing operational concerns and ensuring on-time performance (OTP) delays are properly recorded.
Maintain Communication Logs, Shift Synopsis, and Documentation.
Assist in the recovery planning of flights affected by weather, crew shortages, technical issues, or airport closures.
Assist in the execution of Irregular Operations (IROPs) plans.
Assist in the coordination and planning of ad hoc charter flights.
Liaise with the Maintenance Control Centre (MCC) to ensure aircraft availability, maintenance actions, and fleet positioning align with the operational schedule.
Provide feedback and contribute to the continuous improvement of OCC procedures.
Assist in compiling reports related to operational performance tracking.
Perform additional duties as assigned.

Requirements

Post-secondary education in aviation management, business administration, logistics, or a related field is preferred.
Minimum of 2 years of experience in airline operations, dispatch, ground handling, or a related field.
Understanding of Canadian Aviation Regulations (CARs) and airline operational control practices.
Experience working in an operations center, dispatch environment, or similar high-pressure setting is an asset.
Familiarity with operational software used for flight tracking, crew scheduling, and dispatch functions.
Previous experience handling flight delays, irregular operations, and real-time problem-solving in an airline environment.
Demonstrated ability to work effectively in a high-stress, deadline-driven, and fast-changing environment while prioritizing tasks and assignments.
Strong communication skills with the ability to build and maintain effective working relationships across a wide range of stakeholders.
Ability to think creatively and propose new ideas and solutions.
Well-developed analytical, decision-making, and problem-solving skills.
Clear criminal record check and satisfactory references.
Must be legally eligible to work in Canada without restriction.

Skills

Aviation management
Business administration
Logistics
Airline operations
Dispatch
Ground handling
Canadian Aviation Regulations (CARs)
Airline operational control practices
Operations center experience
Dispatch environment experience
High-pressure setting experience
Operational software familiarity
Flight tracking software
Crew scheduling software
Dispatch functions software
Handling flight delays
Irregular operations management
Real-time problem-solving
Effective work in high-stress environments
Deadline-driven work
Fast-changing environment adaptability
Task prioritization
Assignment prioritization
Strong communication skills
Building and maintaining stakeholder relationships
Creative thinking
Proposing new ideas
Proposing new solutions
Proactive approach
Forward-thinking approach
Analytical skills
Decision-making skills
Problem-solving skills

Location

Toronto (YYZ)

Work Type

Full-time
On-site

Experience Level

Minimum of 2 years of experience in airline operations, dispatch, ground handling, or a related field.

Education Level

Post-secondary education in aviation management, business administration, logistics, or a related field is preferred.

Salary/Compensations

A salary that reflects your experience and contributions.

Benefits

Comprehensive medical and dental coverage
Disability insurance
Life insurance
Employee and family assistance program
Pension plan with employer-matched contributions
Unlimited travel perks – free and discounted flights for you and your travel companions.

About the Company

Flair Airlines is committed to making air travel affordable for everyone and is Canada's most reliable airline, offering real value.
The company is expanding its network, increasing flight frequencies, and introducing more services.
Flair Airlines prioritizes its teams by cultivating a supportive, collaborative work environment filled with opportunities for growth.
The company is dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.

Equal Opportunity

Flair is committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent.
We encourage candidates from all backgrounds to apply.
If you need accommodation during the selection process, just let us know.