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About the Role
Join the System Operations Control Centre (SOCC) team as a Duty Officer, playing a key role in overseeing day-of operations and supporting the safe and efficient delivery of our flight schedule. You will work closely with CSC, Crew Scheduling, Dispatch, MCC, and other operational teams to coordinate daily activities, manage irregular operations (IROPs), and act as a key point of escalation when operational issues arise.
Responsibilities
- Monitor day-of operations for flights, communicating delays, irregular operations (IROPs), or any changes to relevant department heads.
- Ensure that daily tasks are progressing on schedule and completed in a timely manner.
- Oversee the company’s flight operations software to ensure accurate data entry and operations.
- Investigate and code delays for all flights, resolving discrepancies when stakeholders submit additional information.
- Distribute IROP emails to all relevant departments and bases.
- Conduct cost analysis of all IROPs and ensure proper documentation.
- Coordinate cross-departmental efforts during normal operations and IROPs to ensure high standards of customer service.
- Demonstrate leadership by proactively managing operations and ensuring smooth day-to-day functions.
- Act as the primary point of contact for all operational IROPs, providing guidance and solutions.
- Plan and manage the recovery of all IROPs, incorporating input from multiple functions.
- Manage slot assignments to ensure timely departures and arrivals.
- Oversee AOG (Aircraft on Ground) and Return to Service processes, ensuring quick resolutions.
- Manage spare utilization, ensuring efficient use of resources.
- Prepare daily and weekly reports as required by the SOCC Manager and Director.
- Identify and address potential concerns for the upcoming week’s flight schedule.
- Participate in mandatory team meetings and annual recurrent training sessions.
- Perform other duties and assignments as required to support SOCC operations.
Requirements
- High school diploma or equivalent (GED).
- Previous experience in an Airline Operations Centre or Airport Operations is preferred.
- Possession of a valid First Aid certification is an asset; however, the ability to pass and obtain a basic First Aid certificate is required.
- Possession of a current Transport Canada Flight Dispatcher certificate is considered an asset.
- Knowledge of the Canadian Aviation Regulations (CARs) applicable to 705 operations.
- Intermediate proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Demonstrated ability to work effectively in a high-stress, deadline-driven, ever-changing work environment while prioritizing tasks and assignments.
- Strong communication skills and the ability to build effective working relationships with a variety of stakeholders.
- Ability to think outside the box and propose new ideas and solutions, showcasing a proactive and forward-thinking approach.
- Demonstrated analytical, decision-making, and problem-solving skills.
- Clear criminal record check and satisfactory references.
- Must be legally eligible to work in Canada without restriction.
Skills
- Communication skills
- Decision-making skills
- Organizational skills
- Microsoft Office Suite proficiency
- Analytical skills
- Problem-solving skills
Location
- Toronto (YYZ)
Work Type
- Full-time
- On-site
Experience Level
- Previous experience in an Airline Operations Centre or Airport Operations is preferred.
Education Level
- High school diploma or equivalent (GED).
Salary/Compensations
- A salary that reflects your experience and contributions.
Benefits
- Competitive medical and dental coverage
- Disability insurance
- Life insurance
- Employee and family assistance program
- Pension plan with employer-matched contributions
- Unlimited Travel Perks - Enjoy free and discounted flights for you and your travel companions.
About the Company
- Flair Airlines is committed to making air travel affordable for everyone.
- Flair Airlines is Canada’s most reliable airline, offering real value.
- Flair Airlines is expanding its network, increasing flight frequencies, and introducing more services.
- Flair Airlines cultivates a supportive, collaborative work environment filled with opportunities for growth.
- Flair Airlines is dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.
Equal Opportunity
- Flair is committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent.
- We encourage candidates from all backgrounds to apply.
- If you need accommodation during the selection process, just let us know.