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About the Role
The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S. The objective of the USCS Control Management Risk ID & Assessment team is to identify risks throughout business processes, systems, and platforms, develop and recommend risk mitigation strategies, and proactively flag high risk themes. This role will support New Product Development, Personal Loans, Line Management, Account Statement and Card Member Legal Disclosures servicing capabilities across products and customer experiences, involving extensive collaboration with multiple partners.
Responsibilities
- Assist in the identification and assessment of operational, regulatory, compliance, and customer experience risks throughout business processes and systems.
- Facilitate Business Units in execution of risk assessments (e.g., Risk Control Self Assessments (RCSAs) tied to New Product Development, Personal Loans, Line Management, Account Statement and Card Member Legal Disclosures).
- Support in control testing/QA programs activities to ensure regulatory and internal standards are met.
- Support thematic risk reporting (levels, trends, root causes, and emerging themes).
- Support BU identification of risks within New Product Governance (NPG) and change management activities.
- Support issue management, corrective action tracking, remediation validation, and sustainable control enhancement activities.
- Support robust AXP Audit program management, driving strong business engagement, and prompt accurate responses to validate findings, ensuring any Management Action Plans (MAPs) have achievable and sustainable action plans.
- Maintain risk dashboards, key risk indicators (KRIs), and updated risk profiles / risk registers for ongoing monitoring.
Requirements
- Experience in operational risk management (e.g., within Risk, Control Management, Compliance, and/or Internal Audit functions) with an understanding of critical operational risk management lifecycle activities.
- Project management, communication, and interpersonal skills with the ability to collaborate across business, technology, product, servicing, and governance teams.
- Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, evaluate risk scenarios, and support effective risk-based decision making.
- Experience supporting risk assessments, control evaluations, monitoring, testing and issue management activities across operational or customer-facing processes.
- Ability to build relationships, influence decisions, and partner with stakeholders to deliver on shared objectives.
- An open and growth mindset with nimble learning agility to identify and drive new thinking.
- Self-motivated and proactive, ability to manage multiple assignments and projects concurrently.
- Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Skills
- Risk Management
- Control Management
- Compliance
- Internal Audit
- Project Management
- Communication
- Interpersonal Skills
- Analytical Skills
- Problem-Solving
- Risk Assessments
- Control Evaluations
- Monitoring
- Testing
- Issue Management
- Relationship Building
- Stakeholder Management
- Lending Products
- Pricing Processes
- Digital Payment Capabilities
- Customer Servicing Operations
- Regulated Operational Processes
- Risk Control Self Assessments (RCSAs)
- Process Self Risk Assessments (PRSAs)
Location
- United States
Work Type
- Hybrid
- Onsite
- Virtual
Experience Level
- Senior Analyst
Education Level
- Bachelor's Degree in Finance, Business, Risk Mgmt., or related field
- Advanced degrees (e.g., MBA, MSc) or certifications are advantageous
Salary/Compensations
- Competitive base salaries
- Bonus incentives
Benefits
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About the Company
- At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
- From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
- As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
- Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Equal Opportunity
- American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
- American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
- For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
- US Job Seekers - Click to view the “Know Your Rights poster.