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About the Role
The GSOC Operator will provide support for a premier client, working in a 24/7/365 security call center environment. The role involves creating tactical intelligence products to ensure the protection and risk mitigation of the client's assets, executives, and operations. This is not a cybersecurity role.
Responsibilities
- Serve as the first point of contact for the client's global community, supporting a 24/7/365 security call center.
- Monitor CCTV, life safety systems, access control, company assets, world events, incidents, and executive movements to identify and mitigate risks.
- Conduct travel security tracking and response management for all global employees.
- Respond to and action alarms at client offices.
- Dispatch and monitor the security guard force for safety and security operations.
- Utilize mass communication systems to notify employees during emergency events.
- Respond to incidents and requests for assistance from the client's community.
- Coordinate with cross-functional stakeholders during emergency and crisis situations.
- Execute procedures to enhance safety and security at client sites as directed.
- Develop tactical intelligence reports and security plans.
- Assist with maintaining threat assessment and management information and records.
- Monitor travel tracking systems for impacts to life safety for all client employees.
- Support the Shift Supervisor and Manager in task completion.
- Perform various safety and security tasks as directed by client management.
Requirements
- Associate's degree or two-to-four years of work experience.
- Zero-to-one years of experience in a GSOC, Security Operations, or similar role.
- Baseline understanding of security systems.
- Previous experience working alongside cross-functional security teams including Executive Protection and Travel Safety is a plus.
- Ability to execute moderately complex tasks with limited supervision.
- Strong customer service orientation and ability to provide high-level support to client employees during crisis or emergency incidents.
- Ability to respond effectively in emergency situations, gather pertinent information, and communicate with security leadership and stakeholders at all levels.
- Ability to utilize social media and other open-source monitoring platforms for tactical intelligence.
- Ability to gather and analyze large amounts of data and compile concise reporting.
- Strong written and verbal communication skills, including radio and phone communication.
- Keen attention to detail, strong multi-tasking skills, and ability to adapt to a fast-moving environment.
Skills
- Tactical intelligence reporting
- Risk mitigation
- CCTV monitoring
- Life safety systems monitoring
- Access control monitoring
- Travel security tracking
- Response management
- Alarm response
- Mass communication systems utilization
- Incident response
- Cross-functional coordination
- Threat assessment
- Open-source intelligence gathering
- Data analysis
- Reporting
- Customer service
- Emergency response
- Communication (written, verbal, radio, phone)
- Attention to detail
- Multi-tasking
- Adaptability
Location
- California
Work Type
- Hybrid
- 24/7/365
Experience Level
- Zero-to-one years of experience in a GSOC, Security Operations or similar role
- Two-to-four years of work experience
Education Level
- Associate's degree
Salary/Compensations
- $70,669 per year
Benefits
- Competitively positioned compensation and benefits package
- Discretionary bonus scheme
About the Company
- Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer.
- Control Risks participates in the E-Verify program to confirm employment authorization of all newly hired employees.
- Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.
- If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.