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About the Role

The Senior Quality Assurance Analyst works closely with product, development, design, infrastructure, and other QA team members to deliver reliable and accessible digital learning products. This role is responsible for testing web applications across the frontend and backend using manual, API, database, automation, accessibility, and performance testing methods. The successful candidate will take part in quality activities throughout the software development lifecycle, including planning, design reviews, test preparation, testing, defect investigation, release validation, and production regression testing. This position will primarily support product development, but the QA Manager may also assign a portion of the analyst’s time to infrastructure, platform, performance, or other technical initiatives based on team priorities. The regular work schedule is 1:00 PM to 9:00 PM Eastern Time to provide coverage for teams working in the Pacific Time Zone.

Responsibilities

Create, maintain, and execute test plans, test scenarios, and test cases for web applications.
Test frontend and backend functionality, including user interfaces, APIs, databases, integrations, and services.
Perform functional, regression, smoke, exploratory, integration, usability, and cross browser testing.
Find, reproduce, investigate, and document defects in Jira with clear steps, evidence, expected results, and actual results.
Work closely with developers, product managers, designers, infrastructure engineers, and other stakeholders to investigate and resolve quality issues.
Validate that completed work meets functional requirements, acceptance criteria, design expectations, and quality standards.
Create, maintain, execute, and improve automated tests using Playwright or similar modern automation tools.
Help improve the structure, reliability, coverage, and maintainability of the automated regression suite.
Use AI coding assistants such as Claude Code, Codex, or similar tools to support test development, troubleshooting, documentation, and other QA activities when appropriate.
Create and maintain clear QA documentation, testing standards, and reusable testing practices.
Participate in release testing and help identify quality risks before changes are released.
Stay familiar with the functionality of Nelson products and understand how educators and learners use them in the classroom.
Use telemetry signals such as logs, traces, and metrics to support defect investigation, bug triage, and root cause analysis.
Review distributed traces to identify suspicious backend calls, service interactions, API requests, or gRPC calls related to a reported issue.
Use telemetry data to help confirm whether a reported problem is reproducible and to provide useful technical evidence to development and infrastructure teams.
Create and execute load and performance tests using k6 or similar tools.
Use load tests as part of regression testing to identify changes in application or service performance.
Review performance measurements such as response time, throughput, error rate, and percentile latency including p95 latency.
Compare performance results against previous results or established baselines to identify possible regressions.
Work with developers and infrastructure engineers to investigate performance issues such as increased latency, excessive service calls, request fanout, or unexpected backend activity.
Assist with release and production readiness testing when performance or infrastructure validation is required.

Requirements

4 or more years of professional experience in software quality assurance or software testing, preferably with web based applications.
Strong experience testing modern web applications across both frontend and backend systems.
Hands-on experience testing APIs, databases, integrations, and other backend services.
Experience creating test plans, test strategies, test scenarios, and detailed test cases.
Experience designing, writing, and maintaining automated tests.
Good understanding of web application architecture, frontend and backend systems, APIs, databases, services, and common security concepts.
Experience using Jira or a similar issue tracking system to manage defects and testing work.
Experience working in Agile and Scrum development environments with designers, developers, product managers, and other QA professionals.
Experience with accessibility testing and knowledge of AODA or related accessibility standards.
Strong troubleshooting and analytical skills.
Clear written and verbal communication skills.
Ability to manage multiple priorities and move between product, automation, release, and infrastructure testing when needed.
Strong collaboration skills and the ability to work effectively with cross functional teams.
Working knowledge of application observability and telemetry, including logs, distributed traces, and metrics.
Experience using observability tools such as Grafana, Datadog, OpenTelemetry, Application Insights, or similar platforms.
Experience with performance and load testing using k6 or a similar tool.
Ability to understand performance measurements such as p95 latency, throughput, response time, and error rate.
Experience using telemetry and traces to support root cause analysis and defect investigation.
Experience testing service based or microservice architectures, including REST APIs or gRPC services.
Experience using AI coding assistants such as Claude Code, Codex, or similar tools as part of software development or QA workflows.
Experience contributing to automation frameworks, continuous integration workflows, or automated regression pipelines.
Experience testing education technology, content platforms, learning applications, or other customer facing digital products is an asset.

Skills

Playwright
Jira
AODA
k6
Grafana
Datadog
OpenTelemetry
Application Insights
REST APIs
gRPC

Location

Hybrid
Sheppard & Don Mills

Work Type

Contract
Hybrid
Full-time

Experience Level

Senior
4+ years

Education Level

Bachelor’s degree in Computer Science, Software Engineering, a related technical field, or equivalent practical experience.

Salary/Compensations

$70,000 per annum

Benefits

Performance-related incentive pay
Comprehensive benefits package
Hybrid flexibility, M-F, standard business hours
Commuter friendly location
Free parking on-site
Free, convenient shuttle bus service from Don Mills Subway Station
Access to on-site fitness center and fitness classes
Access to LinkedIn Learning
Mentorship and professional development opportunities
Comprehensive Employee Assistance Program (EAP)

About the Company

At Nelson, we’ve been shaping the future of education for children and youth across Canada for over 110 years.
As the country’s largest K-12 education content provider, we remain dedicated to our legacy of looking forward, paving the way in creating boundless, accessible, and engaging learning experiences for all.
Our innovative solutions, including Edwin, our digital learning platform, provide curriculum aligned content that support diverse learning styles while fostering critical thinking, creativity, and lifelong learning.
We listen intently to the unique needs of educators, students, and administrators everywhere, and continuously evolve what we do and build to improve their lives daily.
When we’re searching for individuals to join our team, we look for bold, innovative team players with a passion for education and making a positive difference in our communities.
Let’s Create Possible, one learner at a time.

Equal Opportunity

Nelson teaches the world by learning from everyone in it.
We are committed to fostering an equitable, diverse, and inclusive workplace environment.
This is an integral part of our company’s culture and mission that aligns with our four key pillars of Employee Diversity, Developing Authentic and Accurate Content, Amplifying External Voices, and Supporting the Local Community and Beyond.
We believe in the power of education and our ability to impact social change.
Truth, honesty, integrity, and respect guide our decisions and actions in the development of learning solutions that empower success for all educators and learners.
We value a respectful, inclusive, and safe workplace that nurtures belonging and represents many different cultures, backgrounds, perspectives, and opinions.
Everyone is free to be who they are.
We foster and continue to build relationships that are equitable, diverse, and inclusive with existing and future partners in education.
We commit to holding ourselves accountable by creating measurable short and long-term goals that place equity, diversity, and inclusion at the core of what we do in our resources, the workplace, the educational community, and in the larger society.
We strive to build an inclusive world for everyone.
We are stronger together.
Nelson uses AI support tools in our applicant tracking system to help with tasks such as summarizing points and anonymizing applications.
All candidate screening, assessments, and hiring decisions are done by people.
Nelson is committed to keeping candidates informed.
All candidates who attend an interview for a publicly advertised role will be notified of the outcome of their candidacy.
Candidates will be notified of the hiring decision no later than 45 days after the last interview.
Nelson is an equal opportunity employer and is committed to Inclusion, Equity and Diversity.
As part of this commitment, we do not discriminate on the basis of age, race, sex, gender, gender identity, colour, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status.
Should you require any accommodation during our recruitment and selection process, please reach out to peopleandengagement@nelson.com.